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- Tasks: Provide top-notch support to customers and troubleshoot technical issues.
- Company: Join a dynamic team at a leading financial technology company.
- Benefits: Enjoy a permanent full-time role with competitive pay and growth opportunities.
- Other info: Be part of a supportive team with exciting career development prospects.
- Why this job: Make a real difference by helping customers navigate financial planning tools.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a proactive and customer-focused Software Consultant to join our internal Adviser Technology Team. This office-based role is pivotal in supporting our members by providing first-line technical assistance across our full suite of financial planning tools. The team are responsible for the delivery of over 15,000 licences, across a product suite of 10 financial planning tools.
Key Responsibilities
- Provide first class support to our customers via email, web and phone, including investigating and troubleshooting customer issues.
- Control licencing of our various technology solutions.
- Play a proactive role within the existing technology team, to enhance our technology offerings and our licence outreach.
- Support our internal finance teams with income reconciliation.
- Leading online 1:1 software support sessions.
- Responsible for keeping current members satisfied and delivering an exceptional service on a day-to-day basis.
- Deal on a reactive and proactive basis to queries and resolve issues for existing and new members.
- Look after all the operational tasks and work towards deadlines.
- Liaise professionally between internal staff members.
- Carry out any ad-hoc requests made by senior management to support the wider Simplybiz teams.
- Oversee the end-to-end administration and management of software licences across the organisation’s suite of SaaS products, ensuring compliance, optimisation, and cost-effectiveness.
Skills, Knowledge and Expertise
- Communication skills - Internal and external written, telephone and face to face communication to members and internal departments.
- Customer service - Both internal and external. Rapport building, listening and interpretation, fact finding, understanding needs and negotiation. Maintaining positive internal relationships.
- Time and self-management - Organisation and prioritisation, working to deadline, taking ownership and accountability for own area and ensure you are punctual and work to the team’s daily rota.
- Understanding of the Organisation - Understanding of the group vision. Understanding SimplyBiz, and the wider Fintel Group. Competitor and industry awareness.
- IT Skills – Microsoft Dynamics 365, intermediate Word, basic Excel and basic PowerPoint, able to deliver effective web meetings and training sessions on an ad-hoc basis.
- Problem Solving - Research, investigation and decision making.
- Product Knowledge - A working knowledge of financial products and be able to discuss the key features and understand the minimums maximums requirements.
What We’re Looking For
- Excellent communication and problem-solving skills.
- A customer-first mindset with a passion for helping others.
- Familiarity with financial planning tools or software support is a plus.
- Ability to work effectively in a team and manage multiple queries efficiently.
Trainee Customer Support Associate in Huddersfield employer: SimplyBiz PLC
Contact Detail:
SimplyBiz PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Support Associate in Huddersfield
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Trainee Customer Support Associate in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Customer Support Associate role. Highlight your customer service experience and any relevant IT skills, as we love seeing how you can fit into our team!
Show Off Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with customers or colleagues in the past. We want to see your ability to build rapport and solve problems!
Be Proactive in Your Approach: Demonstrate your proactive mindset by mentioning any instances where you took the initiative to resolve issues or improve processes. This will show us that you're ready to jump in and make a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SimplyBiz PLC
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with the financial planning tools mentioned in the job description. Understanding how they work and their key features will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers or resolved issues in the past. This will demonstrate your ability to build rapport and handle queries effectively.
✨Be Proactive in Problem-Solving
Think of scenarios where you've had to troubleshoot or solve problems, especially in a customer service context. Be ready to discuss these experiences during the interview, as it will highlight your proactive approach and problem-solving skills, which are crucial for this position.
✨Time Management is Key
The job requires good organisation and prioritisation skills. Prepare to discuss how you manage your time and meet deadlines. You could even share a specific example of a time when you successfully juggled multiple tasks, showing that you can handle the demands of the role.