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- Tasks: Provide first-line tech support for financial planning tools and troubleshoot customer issues.
- Company: Dynamic financial services tech company with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Office-based role in Huddersfield with a collaborative team atmosphere.
- Why this job: Join a team that impacts over 15,000 users and enhances financial technology.
- Qualifications: Strong communication skills and a customer-first mindset; financial software knowledge is a bonus.
The predicted salary is between 30000 - 42000 £ per year.
A financial services technology company is seeking a proactive Software Executive to join its Adviser Technology Team in Huddersfield. This office-based role involves providing first-line technical assistance for financial planning tools and supporting over 15,000 licenses.
Key responsibilities include:
- Troubleshooting customer issues
- Enhancing technology offerings
- Managing software licenses
Candidates should possess excellent communication and problem-solving skills, along with a customer-first mindset. Familiarity with financial software is a plus.
Software Support Consultant - Financial Planning Tools in Huddersfield employer: SimplyBiz PLC
Contact Detail:
SimplyBiz PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Consultant - Financial Planning Tools in Huddersfield
✨Tip Number 1
Get to know the company inside out! Research their financial planning tools and understand how they support their users. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting customer issues, think of common tech problems and how you'd resolve them. Role-playing with a friend can help you articulate your thought process clearly.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your ideas clearly and concisely. Remember, it's not just about solving problems; it's about how you convey solutions to customers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Software Support Consultant - Financial Planning Tools in Huddersfield
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about financial planning tools and can convey that passion in their words.
Highlight Your Problem-Solving Skills: Make sure to showcase your problem-solving abilities in your application. We want to see examples of how you've tackled challenges in the past, especially in tech support or customer service roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific experiences that relate to providing technical assistance and managing software licenses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Software Support Consultant position!
How to prepare for a job interview at SimplyBiz PLC
✨Know Your Tech Inside Out
Make sure you’re familiar with the financial planning tools mentioned in the job description. Brush up on common issues users face and how to troubleshoot them. This will show your proactive approach and technical knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves providing first-line support, practice explaining complex technical concepts in simple terms. Use examples from past experiences where you successfully communicated with customers or colleagues to resolve issues.
✨Emphasise Your Customer-First Mindset
Prepare to discuss how you prioritise customer satisfaction in your work. Think of specific instances where you went above and beyond to help a client or improve their experience with technology.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you align your answers with what they’re looking for. Mention how your personal values resonate with theirs, especially regarding teamwork and innovation in financial services.