At a Glance
- Tasks: Provide top-notch support for financial planning tools and troubleshoot customer issues.
- Company: Join a dynamic team at SimplyBiz, focused on innovation and customer satisfaction.
- Benefits: Enjoy a permanent full-time role with competitive pay and growth opportunities.
- Other info: Be part of a supportive team with excellent career advancement potential.
- Why this job: Make a real difference by helping customers navigate financial technology.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive and customer-focused Software Consultant to join our internal Adviser Technology Team. This office-based role is pivotal in supporting our members by providing first-line technical assistance across our full suite of financial planning tools. The team are responsible for the delivery of over 15,000 licences, across a product suite of 10 financial planning tools.
Key Responsibilities
- Provide first class support to our customers via email, web and phone, including investigating and troubleshooting customer issues.
- Control licencing of our various technology solutions.
- Play a proactive role within the existing technology team, to enhance our technology offerings and our licence outreach.
- Support our internal finance teams with income reconciliation.
- Leading online 1:1 software support session.
- Responsible for keeping current members satisfied and delivering an exceptional service on a day-to-day basis.
- Deal on a reactive and proactive basis to queries and resolve issues for existing and new members.
- Looking after all the operational tasks and working towards deadlines.
- Liaise professionally between internal staff members.
- Carry out any ad-hoc requests made by senior management to support the wider Simplybiz teams.
- Oversee the end-to-end administration and management of software licences across the organisation’s suite of SaaS products, ensuring compliance, optimisation, and cost-effectiveness.
Skills, Knowledge and Expertise
- Communication skills - Internal and external written, telephone and face to face communication to members and internal departments.
- Customer service - Both internal and external. Rapport building, Listening and interpretation, fact finding, understanding needs and negotiation. Maintaining positive internal relationships.
- Time and self-management - Organisation and prioritisation, working to deadline, taking ownership and accountability for own area and ensure you are punctual and work to the team’s daily rota.
- Understanding of the Organisation - Understanding of the group vision. Understanding SimplyBiz, and the wider Fintel Group. Competitor and industry awareness.
- IT Skills – Microsoft Dynamics 365, intermediate Word, basic Excel and basic PowerPoint, Able to deliver effective web meetings and training sessions on an ad-hoc basis.
- Problem Solving - Research, investigation and decision making.
- Product Knowledge - A working knowledge of financial products and be able to discuss the key features and understand the minimums maximums requirements.
What We’re Looking For
- Excellent communication and problem-solving skills.
- A customer-first mindset with a passion for helping others.
- Familiarity with financial planning tools or software support is a plus.
- Ability to work effectively in a team and manage multiple queries efficiently.
Software Executive in Huddersfield employer: SimplyBiz PLC
SimplyBiz PLC is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer mentorship opportunities and the chance to lead impactful projects, ensuring that our team members thrive both personally and professionally. Our commitment to work-life balance and a supportive environment makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Software Executive in Huddersfield
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at SimplyBiz PLC or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to SimplyBiz PLC.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like SimplyBiz PLC.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like SimplyBiz PLC that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Executive in Huddersfield
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at SimplyBiz PLC.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at SimplyBiz PLC and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at SimplyBiz PLC
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If SimplyBiz PLC uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
