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- Tasks: Provide top-notch support for financial planning tools and troubleshoot customer issues.
- Company: Join a dynamic team at SimplyBiz, focused on innovation and customer satisfaction.
- Benefits: Enjoy a permanent full-time role with competitive pay and growth opportunities.
- Why this job: Make a real difference by helping customers navigate financial technology.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a supportive team with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive and customer-focused Software Consultant to join our internal Adviser Technology Team. This office-based role is pivotal in supporting our members by providing first-line technical assistance across our full suite of financial planning tools. The team are responsible for the delivery of over 15,000 licences, across a product suite of 10 financial planning tools.
Key Responsibilities
- Provide first class support to our customers via email, web and phone, including investigating and troubleshooting customer issues.
- Control licencing of our various technology solutions.
- Play a proactive role within the existing technology team, to enhance our technology offerings and our licence outreach.
- Support our internal finance teams with income reconciliation.
- Leading online 1:1 software support session.
- Responsible for keeping current members satisfied and delivering an exceptional service on a day-to-day basis.
- Deal on a reactive and proactive basis to queries and resolve issues for existing and new members.
- Looking after all the operational tasks and working towards deadlines.
- Liaise professionally between internal staff members.
- Carry out any ad-hoc requests made by senior management to support the wider Simplybiz teams.
- Oversee the end-to-end administration and management of software licences across the organisation’s suite of SaaS products, ensuring compliance, optimisation, and cost-effectiveness.
Skills, Knowledge and Expertise
- Communication skills - Internal and external written, telephone and face to face communication to members and internal departments.
- Customer service - Both internal and external. Rapport building, Listening and interpretation, fact finding, understanding needs and negotiation. Maintaining positive internal relationships.
- Time and self-management - Organisation and prioritisation, working to deadline, taking ownership and accountability for own area and ensure you are punctual and work to the team’s daily rota.
- Understanding of the Organisation - Understanding of the group vision. Understanding SimplyBiz, and the wider Fintel Group. Competitor and industry awareness.
- IT Skills – Microsoft Dynamics 365, intermediate Word, basic Excel and basic PowerPoint, Able to deliver effective web meetings and training sessions on an ad-hoc basis.
- Problem Solving - Research, investigation and decision making.
- Product Knowledge - A working knowledge of financial products and be able to discuss the key features and understand the minimums maximums requirements.
What We’re Looking For
- Excellent communication and problem-solving skills.
- A customer-first mindset with a passion for helping others.
- Familiarity with financial planning tools or software support is a plus.
- Ability to work effectively in a team and manage multiple queries efficiently.
Software Executive in Huddersfield employer: SimplyBiz PLC
Contact Detail:
SimplyBiz PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Executive in Huddersfield
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting, think of common issues in software support and how you’d tackle them. Being prepared with examples will impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter!
We think you need these skills to ace Software Executive in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Executive role. Highlight your relevant experience in customer support and any familiarity with financial planning tools. We want to see how you can bring value to our Adviser Technology Team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, emphasise your communication skills. Share examples of how you've effectively resolved issues or built rapport with clients. We love a good story that showcases your abilities!
Demonstrate Problem-Solving Abilities: We’re looking for someone who can think on their feet! Include examples in your application where you've successfully tackled challenges or improved processes. This will show us that you have the proactive mindset we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SimplyBiz PLC
✨Know Your Stuff
Make sure you brush up on the financial planning tools and software mentioned in the job description. Familiarity with these products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your problem-solving abilities.
✨Be Proactive
Think about ways you can enhance the technology offerings or improve customer support processes. Bring these ideas to the interview to showcase your proactive mindset and willingness to contribute to the team.
✨Time Management is Key
Prepare to discuss how you manage your time and prioritise tasks. The ability to juggle multiple queries efficiently is crucial, so have some examples ready that highlight your organisational skills and how you meet deadlines.