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- Tasks: Provide top-notch support for financial planning tools and troubleshoot customer issues.
- Company: Join a dynamic team at SimplyBiz, focused on innovation and customer satisfaction.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate financial technology.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a supportive team with a focus on professional development.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a proactive and customer-focused Software Consultant to join our internal Adviser Technology Team. This office-based role is pivotal in supporting our members by providing first-line technical assistance across our full suite of financial planning tools. The team are responsible for the delivery of over 15,000 licences, across a product suite of 10 financial planning tools.
Key Responsibilities
- Provide first class support to our customers via email, web and phone, including investigating and troubleshooting customer issues.
- Control licencing of our various technology solutions.
- Play a proactive role within the existing technology team, to enhance our technology offerings and our licence outreach.
- Support our internal finance teams with income reconciliation.
- Leading online 1:1 software support session.
- Responsible for keeping current members satisfied and delivering an exceptional service on a day-to-day basis.
- Deal on a reactive and proactive basis to queries and resolve issues for existing and new members.
- Looking after all the operational tasks and working towards deadlines.
- Liaise professionally between internal staff members.
- Carry out any ad-hoc requests made by senior management to support the wider Simplybiz teams.
- Oversee the end-to-end administration and management of software licences across the organisation’s suite of SaaS products, ensuring compliance, optimisation, and cost-effectiveness.
Skills, Knowledge and Expertise
- Communication skills - Internal and external written, telephone and face to face communication to members and internal departments.
- Customer service - Both internal and external. Rapport building, Listening and interpretation, fact finding, understanding needs and negotiation.
- Maintaining positive internal relationships.
- Time and self-management - Organisation and prioritisation, working to deadline, taking ownership and accountability for own area and ensure you are punctual and work to the team’s daily rota.
- Understanding of the Organisation - Understanding of the group vision. Understanding SimplyBiz, and the wider Fintel Group. Competitor and industry awareness.
- IT Skills – Microsoft Dynamics 365, intermediate Word, basic Excel and basic PowerPoint, Able to deliver effective web meetings and training sessions on an ad-hoc basis.
- Problem Solving - Research, investigation and decision making.
- Product Knowledge - A working knowledge of financial products and be able to discuss the key features and understand the minimums maximums requirements.
What We’re Looking For
- Excellent communication and problem-solving skills.
- A customer-first mindset with a passion for helping others.
- Familiarity with financial planning tools or software support is a plus.
- Ability to work effectively in a team and manage multiple queries efficiently.
Software Consultant in Huddersfield employer: SimplyBiz PLC
Contact Detail:
SimplyBiz PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Consultant in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to software consulting. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've tackled challenges in the past, especially those related to customer support or technical issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Software Consultant in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Consultant role. Highlight your customer service experience and any relevant technical skills. We want to see how you can bring value to our Adviser Technology Team!
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for helping others and your proactive approach. Share specific examples of how you've solved problems in the past, as this will resonate with us at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SimplyBiz PLC
✨Know Your Tech
Familiarise yourself with the financial planning tools mentioned in the job description. Understand their key features and how they benefit users. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer support. Highlight your ability to troubleshoot issues and maintain positive relationships, as this is crucial for a Software Consultant role.
✨Practice Problem-Solving Scenarios
Think of common problems that users might face with software tools and how you would resolve them. Being able to demonstrate your problem-solving skills during the interview will set you apart from other candidates.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Whether it's through mock interviews or speaking with friends, ensure you can convey your ideas effectively, both verbally and in writing.