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For Companies At a Glance
- Tasks: Manage high-value accounts and build strong relationships for long-term success.
- Company: Dynamic member services organisation focused on strategic growth.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Join a collaborative team with excellent career advancement opportunities.
- Why this job: Make a real impact by driving member satisfaction and business growth.
- Qualifications: Experience in account management and strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
The Senior Account Manager is responsible for managing and developing relationships with high-value and strategically important member firms. This role provides strategic oversight, personalised support, and proactive account management to ensure long‑term retention, satisfaction, and growth.
What you'll do
- Strategic Account Management
- Manage a portfolio of high-value and strategically important member firms.
- Build strong, long‑term relationships through proactive, insight‑led engagement.
- Conduct regular strategic reviews to understand business goals, challenges, and support needs.
- Tailor conversations and recommendations to maximise value, usage, and satisfaction.
- Retention & Risk Management
- Identify early signs of disengagement and implement targeted retention strategies.
- Handle complex or sensitive issues, ensuring prompt resolution and a positive member experience.
- Support firms at risk through tailored interventions aligned with business retention objectives.
- Maintain accurate churn risk insights and collaborate with leadership on escalation points.
- Revenue Growth & Opportunity Identification
- Recognise additional service opportunities aligned with firm needs and business priorities.
- Promote relevant services, training, and solutions that enhance value for high-value accounts.
- Support campaign activity with personalised, relationship‑led conversations.
- Collaboration & Leadership Contribution
- Act as a senior point of expertise within the team, supporting Account Managers with complex cases.
- Share insights, best practices, and trends to enhance team capability and service consistency.
- Represent Account Management in cross‑department collaboration and project work.
- Support onboarding and development of new team members where appropriate.
- Reporting & Insight
- Provide detailed and accurate updates on account performance, risks, opportunities, and trends.
- Use data, feedback, and member insight to influence continuous improvement.
- Contribute to KPI delivery across retention, engagement, and service quality measures.
What you'll need to succeed:
- Significant experience in account management, relationship management, or senior client-facing roles.
- Proven success managing high-value or strategic accounts.
- Track record of achieving retention, engagement, or revenue KPIs.
- Strong IT, administrative, and presentation skills.
- Excellent professional references.
- Highly skilled in relationship management with the ability to influence and advise senior stakeholders.
- Insight-driven, with commercial awareness and a strong ability to spot opportunities.
- Confident in managing complex conversations and navigating sensitive retention scenarios.
- A strong communicator able to build credibility quickly.
- Experienced in interpreting data and insights to drive improved outcomes.
Important to know
- Location: This is a hybrid role based within our Huddersfield office. You'll work with your team 3 days each week in the office and 2 days from home.
- Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
Senior Account Manager in Huddersfield employer: SimplyBiz PLC
Contact Detail:
SimplyBiz PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Huddersfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company and its member firms thoroughly. Be ready to discuss how you can manage relationships and drive growth. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the best choice for the job.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are keen on joining us. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Senior Account Manager in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management and relationship building. We want to see how your skills align with our needs, so don’t hold back on showcasing your successes!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage high-value accounts and drive retention. Use numbers and examples to illustrate your impact – we love a good success story!
Be Insight-Driven: In your application, emphasise your ability to use data and insights to inform your strategies. We’re looking for someone who can spot opportunities and make informed decisions, so share any relevant experiences that highlight this skill.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at SimplyBiz PLC
✨Know Your Accounts Inside Out
Before the interview, dive deep into the member firms you'll be managing. Understand their business goals, challenges, and how your role can add value. This will help you tailor your responses and show that you're genuinely interested in their success.
✨Showcase Your Relationship Management Skills
Be ready to discuss specific examples of how you've built and maintained strong relationships in previous roles. Highlight your ability to influence and advise senior stakeholders, as this is crucial for a Senior Account Manager position.
✨Prepare for Complex Conversations
Think about potential sensitive scenarios you might face in the role, such as disengagement or retention issues. Prepare strategies on how you would handle these situations, demonstrating your problem-solving skills and proactive approach.
✨Bring Data-Driven Insights
Since the role involves interpreting data and insights, come prepared with examples of how you've used data to drive decisions in the past. This will show your insight-driven mindset and commercial awareness, which are key for success in this position.