At a Glance
- Tasks: Support financial advice firms with core services and enhance operational efficiency.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Hybrid work model, professional development support, and free on-site parking.
- Other info: Opportunity for career progression with ongoing professional development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in financial services are essential.
The predicted salary is between 30000 - 40000 € per year.
Department: BSU
Employment Type: Permanent - Full Time
Location: Hamilton
Reporting To: Business Support Manager
Role Overview: As a Senior Business Support Adviser, you will play an important role in supporting our member (financial advice) firms by delivering core services, maintaining strong working relationships, and helping to ensure compliance and operational efficiency.
What you'll do:
- Deliver core services including Criminal Record Checks, and Credit Checks.
- Support oversight of the Training & Competency Service, including monthly data collation, workload monitoring, report completion, and quality checks.
- Assist with the delivery of the "Academy" by identifying opportunities with members and conducting discovery calls where appropriate.
- Support process improvements by identifying efficiencies and contributing ideas for enhanced ways of working.
- Help develop team product knowledge through continuous learning and knowledge sharing.
- Support the production of accurate management information and income tracking data.
- Maintain and review core service procedures to ensure compliance with FCA requirements and internal processes.
- Handle telephone and email enquiries within agreed service levels, delivering excellent customer service and supporting call quality reviews.
- Identify opportunities to provide additional support services to members.
- Act as a point of contact during periods when the Business Support Manager is unavailable.
- Participate in and help coordinate team meetings and project calls.
- Represent the Business Support team in cross-departmental meetings and support collaborative working across the business.
- Carry out quality assurance checks to ensure service standards are maintained and risks are identified early.
- Share knowledge and ideas to support continuous improvement across the wider team.
- Maintain professional knowledge through ongoing professional development.
What you'll need to succeed:
Essential requirements:
- Strong written, verbal, and interpersonal communication skills.
- Experience within financial services.
- Excellent customer service skills, including relationship building and problem solving.
- Strong organisational skills with the ability to manage priorities and meet deadlines.
- Proactive and solutions-focused approach.
- Good IT skills, including MS Office and back-office systems.
Desirable requirements:
- Knowledge of financial services compliance and business operations is beneficial but not essential.
Your approach:
- Self-motivated and positive mindset.
- Ability to work effectively under pressure.
- Exceptional attention to detail.
- Strong communication and telephone skills.
- Curious and keen to learn.
- Desire to progress with relevant Financial Services qualifications - we'll support you with this!
Important to know:
Location: This is a hybrid role based at our Hamilton Office, Prospect House, Blantyre, Glasgow. You'll work in the office alongside team colleagues 3 times each week: Tuesday to Thursday. The office offers free on-site parking and convenient motorway access.
Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
Senior Business Support Adviser in Hamilton employer: SimplyBiz PLC
As a Senior Business Support Adviser at our Hamilton office, you will join a dynamic team dedicated to delivering exceptional service to our member firms in the financial advice sector. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and professional development, offering you the opportunity to enhance your skills while enjoying the benefits of hybrid working, including free on-site parking and easy access to major transport links. With a strong focus on employee growth and a commitment to operational excellence, we are an employer that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Support Adviser in Hamilton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Senior Business Support Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and compliance. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your organisational skills and proactive approach. Share specific examples of how you've improved processes in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior Business Support Adviser in Hamilton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Business Support Adviser role. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and make sure there are no typos or errors. We love a well-presented application!
Demonstrate Your Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. This will show us your proactive and solutions-focused approach, which is exactly what we’re looking for in a Senior Business Support Adviser.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at SimplyBiz PLC
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and compliance. Familiarise yourself with the core services mentioned in the job description, like Criminal Record Checks and Credit Checks. This will show that you're not just interested in the role but also understand its responsibilities.
✨Showcase Your Communication Skills
As a Senior Business Support Adviser, strong communication is key. Prepare examples of how you've built relationships or solved problems in previous roles. Practise articulating these experiences clearly, as this will demonstrate your interpersonal skills during the interview.
✨Be Proactive and Solutions-Focused
Think of instances where you've identified process improvements or efficiencies in your past work. Be ready to discuss these examples and how they could apply to the role. This proactive mindset is exactly what the hiring team is looking for!
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
