Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate property valuation appointments and assist customers with queries.
- Company: Join a dynamic team in a supportive operations environment.
- Benefits: Competitive salary, flexible working options, and a friendly team culture.
- Other info: Enjoy a mix of office and remote work with great career potential.
- Why this job: Make a difference by helping customers navigate their mortgage journey.
- Qualifications: Strong communication skills and proficiency in MS Office required.
The predicted salary is between 26227 - 26227 £ per year.
Are you organised, have experience using the phone in a business setting and enjoy helping people? We’re looking for a friendly and reliable Customer Service Administrator to join our busy booking team.
Role Overview
When someone applies for a mortgage, their home often needs a valuation. That’s where we come in. Our job is to contact the customer or tenant and book the appointment with one of our surveyors. You'll be communicating via phone and email with a variety of stakeholders including the house occupier, banks, other lenders and mortgage brokers.
What you'll do:
- Call and email customers to arrange their property valuation appointments
- Book those appointments into our system quickly and accurately
- Plan surveyors’ diaries to make the most of their time and travel
- Help customers with any questions in a friendly and professional way
- Work closely with colleagues and surveyors to keep everything running smoothly
Essential requirements:
- Clear and confident communicator
- Confident using MS Office including Outlook, Teams and Word
- Educated to Grade C / 4 or above at GCSE level (or equivalent) in English and Maths
- Office administration skills
Your Approach:
- Well organised
- A team player - always happy to support others
- Friendly, patient and professional
- Enthusiastic
Important to know:
This is a full-time, permanent position working Monday to Friday. Your working days in the office are Tuesdays, Wednesdays and Thursdays while you can work from home on Mondays and Fridays. Our working hours are 8.30am to 5pm with an hour for lunch.
Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
Customer Service Administrator employer: SimplyBiz PLC
Contact Detail:
SimplyBiz PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company’s values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it comes to discussing your experience and skills.
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of phone and email interaction, be prepared to demonstrate your clear and confident communication style during the interview. Don’t shy away from showcasing your friendly and professional approach.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the position. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you can manage multiple tasks and keep everything running smoothly, just like you'll need to do in the role!
Be Friendly and Professional: Since you'll be communicating with customers and stakeholders, it's important to convey your friendly and professional attitude in your written application. Use a warm tone that reflects how you'd interact with customers on the phone or via email.
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific experiences that relate to booking appointments and using MS Office, as this will show us you're the right fit for our busy booking team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SimplyBiz PLC
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Administrator role thoroughly. Familiarise yourself with the responsibilities, like booking appointments and communicating with various stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice how you articulate your thoughts clearly and professionally. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer queries or arrange appointments.
✨Show Off Your Organisational Skills
Being organised is key for this job. Think of examples from your past experiences where you successfully managed multiple tasks or planned schedules effectively. Be ready to discuss how you prioritise tasks and keep everything running smoothly.
✨Be Friendly and Approachable
The company values a friendly and professional approach, so let your personality shine through during the interview. Smile, maintain eye contact, and show enthusiasm for helping customers. This will demonstrate that you’re a great fit for their team-oriented culture.