Key Relationship Manager - mortgages in London

We are looking for a talented individual to join our Key Relationship team - you will have mortgage experience and will be looking for a varied role in which you can build your knowledge of mortgage products and the other services our member advisers can draw upon to ensure they are working compliantly, efficiently and sustainably.

You will be service driven - able to trouble-shoot, identify opportunities to add value and deliver an exceptional service to our members. This is a field-based role where you will be expected to visit your dedicated panel of members regularly to build valuable and trusted relationships within the South West of England - ideally based around the Bristol, Swindon or Bath areas.

We are one of the largest mortgage clubs in the UK, here to give mortgage advisers more value, opportunity and control. Our members get exclusive access to an array of products, enhanced rates, market-leading compliance support, and innovative sourcing and back office software, so you can deliver a truly holistic service to customers.

What we are proud of:

• Supporting over 4,000 mortgage intermediaries across the UK
• Enabling best outcomes for clients through our award-winning mortgage club
• Helping advisers diversify with specialist lending solutions, plus ancillary products and service

Role overview: While centred around our mortgage club proposition, this role offers a varied and interesting workload. Your conversations with members will not only cover our mortgage related offerings but will include being able to identify opportunities for our general insurance, technology and Later Life solutions.

What you will be doing:

• Drive business performance by positively influencing business levels through proactive engagement and strategic support.
• Complete assigned project work within agreed timescales, ensuring quality and alignment with business objectives.
• Effectively manage partner and member expectations.
• Proactively identify opportunities within lender and partner propositions that deliver added value to our members.
• Conduct business reviews to identify new beneficial income streams, operational efficiencies, and growth opportunities with member firms.
• Lead proactive call-out days to strengthen member relationships and deliver meaningful value.
• Manage onsite setup for mortgage events and masterclasses, acting as host, presenting and delivering with precision.
• Partner with internal teams to identify new business opportunities, improve member retention, and enhance overall member experience.
• Support initiatives to increase membership levels across the Mortgage Club, GI proposition, Later Life lending and technology solutions.
• Confidently troubleshoot challenges or complaints, escalating for support when necessary to ensure swift resolution.

Your approach to work:

• Highly organised - manage your diary commitments effectively to maximise time efficiency and ensure strategic alignment of appointments.
• Team Collaboration - work collaboratively to achieve team KPIs and targets, contributing to a high-performance culture.
• Personal Accountability - maintain a strong focus on achieving individual KPIs and delivering consistent results.
• Curious - keen to learn and develop your knowledge.

What you will need to succeed:

• Strong working knowledge of the UK Mortgage marketplace and ideally of General Insurance, with a clear understanding of industry dynamics and trends.
• Ideally, CeMAP qualified or equivalent, demonstrating a solid foundation in mortgage advice and regulation.
• Proven experience within the intermediary sector, with a track record of supporting and influencing Directly Authorised firms.
• Skilled in motivating and engaging intermediaries to drive business performance and enhance proposition uptake.
• Background in intermediary development or account management within the financial services industry.
• Confident in delivering tailored training sessions and bespoke presentations to audiences of varying sizes and levels of expertise.
• Comfortable hosting Q&A sessions and panel discussions, facilitating valuable dialogue and member engagement.
• Excellent time management skills, with the ability to prioritise effectively and maximise productivity.
• Strong objection-handling capabilities, with a proactive and solution-focused approach.
• Experience in complaint handling, ensuring swift and professional resolution.

Location: This is a field-based role where you will normally be on the road meeting members 3 days a week. We are looking for 2 Key Relationship Managers to cover the South East of England and the South West of England.

Right to work: Applicants must already hold a legal right to work in the UK without time restrictions. We are currently unable to provide Skilled Worker visa sponsorship.

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.