At a Glance
- Tasks: Manage key client accounts, ensuring smooth onboarding and technical support.
- Company: Join Simply.TV, a leader in AI-driven TV metadata solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and client success.
- Why this job: Be at the cutting edge of media technology and make a real impact.
- Qualifications: Degree in Engineering or related field; 0-3 years in technical roles.
About Simply.TV
At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen, and supported by 400+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let’s make content discovery simple, powerful, and inspiring!
The Role
As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across the DACH region, acting as their primary technical expert and trusted advisor. From day one, you’ll lead seamless onboarding experiences, guide complex product integrations, drive adoption, and ensure smooth day-to-day operations. You’ll troubleshoot technical challenges, work closely with cross-functional teams across Europe, and run strategic check-ins to ensure clients extract maximum value from Simply.TV. This role is ideal for candidates with a strong engineering or technical background, capable of working confidently with software systems, APIs, and product integrations. You’ll rapidly develop a deep understanding of our platform, design practical solutions for clients, and guide them through technical implementations and ongoing optimization. Beyond client support, you’ll convert field insights into actionable improvements—translating technical requirements into product enhancements and collaborating closely with Product, Implementation, and Sales teams. You’ll also identify opportunities for growth through technical upselling and solution expansion. Your success will be measured by the technical value you deliver, your ability to solve client challenges, and the lasting impact you create on client operations—while continuing to build strong client relationships.
You'll thrive in this role if you:
- Serve as the primary technical and commercial contact for clients, guiding them through software integrations and platform usage.
- Work autonomously across time zones, staying organized, proactive, and solution-oriented.
- Help clients maximize the value of Simply.TV by identifying technical improvements, optimizations, and upsell opportunities.
- Monitor client systems and operations, anticipate risks, and coordinate technical fixes with Product and Engineering teams.
- Translate client technical requirements into actionable solutions, ensuring smooth implementation and adoption.
- Maintain clear documentation of interactions, plans, and action items.
- Stay up to date on product updates, technical trends, and media technology, anticipating client needs.
- Demonstrate a passion for technology and media innovation, with a proactive, adaptable approach and a strong ability to learn quickly.
Qualifications
You'll thrive in this role if you:
- Hold a university degree in Engineering, Technology, Computer Science, or equivalent practical experience.
- Bring 0–3 years of experience in client-facing technical roles, such as Technical Account Management, Customer Success Engineer, Solutions Engineer, or Sales Engineering, ideally in B2B SaaS or telecommunications.
- Demonstrate the ability to analyze client needs, troubleshoot technical challenges, and translate requirements into actionable solutions.
- Show a genuine passion for technology, media innovation, and problem-solving in fast-paced environments.
- Exhibit proactive, hands-on learning and adaptability, with good communication skills for collaborating with clients and internal teams.
Why join? 🚀 Work at the forefront of media tech – Help shape how millions discover TV
Remote Technical Account Manager - DE (DACH) in Wrexham employer: Simply.TV
Simply.TV is an exceptional employer that champions innovation and collaboration in the media technology sector. With a vibrant work culture that encourages creativity and continuous learning, employees are empowered to take ownership of their roles while contributing to cutting-edge solutions that enhance content discovery for millions. Located in Copenhagen, Simply.TV offers unique opportunities for professional growth and development, making it an ideal place for those passionate about shaping the future of TV.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager - DE (DACH) in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend virtual meetups. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Simply.TV and understanding our products. The more you know about us, the better you can showcase how your skills align with our mission.
✨Tip Number 3
Practice your technical explanations! As a Technical Account Manager, you’ll need to communicate complex ideas clearly. Try explaining our services to a friend or family member to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Simply.TV team.
We think you need these skills to ace Remote Technical Account Manager - DE (DACH) in Wrexham
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology and media innovation shine through. We love candidates who are genuinely excited about what we do at Simply.TV, so share any relevant experiences or projects that highlight your passion!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your technical background and any client-facing roles you've had, as this will show us you’re a great fit for the Technical Account Manager position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the role. We appreciate well-structured applications that make it easy for us to see your qualifications at a glance!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Simply.TV team!
How to prepare for a job interview at Simply.TV
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of software systems and APIs. Brush up on the technical aspects of Simply.TV's platform and be ready to discuss how you can help clients with integrations and troubleshooting.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve guided clients through technical challenges and ensured they received maximum value from the solutions provided.
✨Be Proactive and Solution-Oriented
During the interview, convey your proactive approach to problem-solving. Share instances where you anticipated client needs or identified opportunities for upselling, demonstrating your ability to think ahead and provide actionable solutions.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in media technology and data solutions. Being knowledgeable about current developments will not only impress your interviewers but also show your genuine passion for the industry and your commitment to continuous learning.
