At a Glance
- Tasks: Manage key client accounts, ensuring smooth onboarding and technical support.
- Company: Join Simply.TV, a leader in AI-driven TV metadata solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and client success.
- Why this job: Be at the cutting edge of media technology and make a real impact.
- Qualifications: Degree in Engineering or related field; 0-3 years in technical roles.
About Simply.TV
At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen, and supported by 400+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let’s make content discovery simple, powerful, and inspiring!
The Role
As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across the DACH region, acting as their primary technical expert and trusted advisor. From day one, you’ll lead seamless onboarding experiences, guide complex product integrations, drive adoption, and ensure smooth day-to-day operations. You’ll troubleshoot technical challenges, work closely with cross-functional teams across Europe, and run strategic check-ins to ensure clients extract maximum value from Simply.TV. This role is ideal for candidates with a strong engineering or technical background, capable of working confidently with software systems, APIs, and product integrations. You’ll rapidly develop a deep understanding of our platform, design practical solutions for clients, and guide them through technical implementations and ongoing optimization. Beyond client support, you’ll convert field insights into actionable improvements—translating technical requirements into product enhancements and collaborating closely with Product, Implementation, and Sales teams. You’ll also identify opportunities for growth through technical upselling and solution expansion. Your success will be measured by the technical value you deliver, your ability to solve client challenges, and the lasting impact you create on client operations—while continuing to build strong client relationships.
You'll thrive in this role if you:
- Serve as the primary technical and commercial contact for clients, guiding them through software integrations and platform usage.
- Work autonomously across time zones, staying organized, proactive, and solution-oriented.
- Help clients maximize the value of Simply.TV by identifying technical improvements, optimizations, and upsell opportunities.
- Monitor client systems and operations, anticipate risks, and coordinate technical fixes with Product and Engineering teams.
- Translate client technical requirements into actionable solutions, ensuring smooth implementation and adoption.
- Maintain clear documentation of interactions, plans, and action items.
- Stay up to date on product updates, technical trends, and media technology, anticipating client needs.
- Demonstrate a passion for technology and media innovation, with a proactive, adaptable approach and a strong ability to learn quickly.
Qualifications
You'll thrive in this role if you:
- Hold a university degree in Engineering, Technology, Computer Science, or equivalent practical experience.
- Bring 0–3 years of experience in client-facing technical roles, such as Technical Account Management, Customer Success Engineer, Solutions Engineer, or Sales Engineering, ideally in B2B SaaS or telecommunications.
- Demonstrate the ability to analyze client needs, troubleshoot technical challenges, and translate requirements into actionable solutions.
- Show a genuine passion for technology, media innovation, and problem-solving in fast-paced environments.
- Exhibit proactive, hands-on learning and adaptability, with good communication skills for collaborating with clients and internal teams.
Why join?
Work at the forefront of media tech – Help shape how millions discover TV.
Remote Technical Account Manager - DE (DACH) in Lincolnshire employer: Simply.TV
Simply.TV is an exceptional employer that champions innovation and collaboration in the media technology sector. With a vibrant work culture that encourages creativity and continuous learning, employees are empowered to take ownership of their roles while enjoying the flexibility of remote work. The company offers ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the rapidly evolving landscape of TV metadata.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager - DE (DACH) in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend virtual meetups. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical account management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for media technology during interviews. Share examples of how you’ve solved technical challenges or improved processes in previous roles. This will help you stand out as a candidate who truly cares about the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining Simply.TV.
We think you need these skills to ace Remote Technical Account Manager - DE (DACH) in Lincolnshire
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology and media shine through. We want to see how you can bring that passion to Simply.TV and help us redefine content discovery!
Tailor Your Experience:Make sure to highlight your relevant experience in client-facing technical roles. We’re looking for candidates who can demonstrate their ability to troubleshoot and provide solutions, so be specific about your past achievements.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Simply.TV.
How to prepare for a job interview at Simply.TV
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of software systems and APIs. Brush up on the technical aspects of Simply.TV's platform and be ready to discuss how you can help clients with integrations and troubleshooting.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve guided clients through technical challenges and ensured they get the most out of the products or services you provided.
✨Be Proactive and Solution-Oriented
During the interview, convey your proactive approach to problem-solving. Discuss how you anticipate client needs and identify opportunities for upselling or optimising their use of the platform. This will show that you're not just reactive but also forward-thinking.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in media technology and data solutions. Being able to discuss current developments and how they relate to Simply.TV’s offerings will demonstrate your passion for the industry and your commitment to staying informed.
