At a Glance
- Tasks: Be the go-to tech expert for clients, guiding them through software integrations and optimising their experience.
- Company: Join Simply.TV, a leader in AI-driven metadata solutions for the media industry.
- Benefits: Freelance setup with full-time hours, flexible work environment, and opportunities for growth.
- Other info: Fluent in German and English; dynamic team culture with a focus on innovation.
- Why this job: Shape the future of content discovery and impact millions of viewers every day.
- Qualifications: Degree in Engineering or related field; 0-3 years in technical client-facing roles.
The predicted salary is between 36000 - 44000 £ per year.
At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.
As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across the DACH region, acting as their primary technical expert and trusted advisor. This role is ideal for candidates with a strong engineering or technical background, capable of working confidently with software systems, APIs, and product integrations. You’ll rapidly develop a deep understanding of our platform, design practical solutions for clients, and guide them through technical implementations and ongoing optimization.
Beyond client support, you’ll convert field insights into actionable improvements—translating technical requirements into product enhancements and collaborating closely with Product, Implementation, and Sales teams. You’ll also identify opportunities for growth through technical upselling and solution expansion.
- Serve as the primary technical and commercial contact for clients, guiding them through software integrations and platform usage.
- Help clients maximize the value of Simply.
- Monitor client systems and operations, anticipate risks, and coordinate technical fixes with Product and Engineering teams.
- Translate client technical requirements into actionable solutions, ensuring smooth implementation and adoption.
Hold a university degree in Engineering, Technology, Computer Science, or equivalent practical experience.
Bring 0–3 years of experience in client-facing technical roles, such as Technical Account Management, Customer Success Engineer, Solutions Engineer, or Sales Engineering, ideally in B2B SaaS or telecommunications.
Language(s): Both German and English (fluent)
Reports to: Head of Technical Account Management
Employment Type: Freelancer
Collaboration based on a freelancer set-up on a full-time allocation basis (40 hours per week).
Technical Account Manager- German speaker in Cardiff employer: Simply.TV
Simply.TV is an exceptional employer that fosters a dynamic and innovative work culture, where employees are encouraged to explore their passions in media technology and data engineering. With a strong focus on employee growth and development, we offer numerous opportunities for professional advancement while working remotely from the DACH region. Join us to be part of a collaborative team that is shaping the future of TV metadata, all while enjoying the flexibility and support that comes with being part of a global leader in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager- German speaker in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simply.TV. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simply.TV before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager- German speaker in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simply.TV:Your cover letter is your chance to shine! Tell us why you want to work at Simply.TV specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simply.TV!
How to prepare for a job interview at Simply.TV
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
