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For Companies At a Glance
- Tasks: Manage key client accounts, ensuring smooth onboarding and technical support.
- Company: Simply.TV, a leader in AI-driven TV metadata solutions.
- Benefits: Full-time freelancer role with competitive pay and global collaboration.
- Why this job: Shape the future of media tech and impact millions of viewers daily.
- Qualifications: Degree in Engineering or related field; 0-3 years in technical roles.
- Other info: Work remotely from various locations with a dynamic, innovative team.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About Simply.TV
At Simply.TV, we are redefining how the world experiences TV metadata. As a leading provider of advanced, AI‑driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next‑gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen and supported by over 400 of us worldwide, our data fuels user interfaces used by millions of viewers every day.
The Role
As a Technical Account Manager, you will take ownership of a portfolio of key clients across the DACH region, acting as their primary technical expert and trusted advisor. You will lead seamless onboarding experiences, guide complex product integrations, drive adoption, and ensure smooth day‑to‑day operations. You will troubleshoot technical challenges, work closely with cross‑functional teams across Europe, and run strategic check‑ins to ensure clients extract maximum value from Simply.TV.
This role is ideal for candidates with a strong engineering or technical background, capable of working confidently with software systems, APIs, and product integrations. You will rapidly develop a deep understanding of our platform, design practical solutions for clients, and guide them through technical implementations and ongoing optimization. Beyond client support, you will convert field insights into actionable improvements—translating technical requirements into product enhancements and collaborating closely with Product, Implementation, and Sales teams. You will also identify opportunities for growth through technical upselling and solution expansion. Your success will be measured by the technical value you deliver, your ability to solve client challenges, and the lasting impact you create on client operations.
Requirements
- Serve as the primary technical and commercial contact for clients, guiding them through software integrations and platform usage.
- Work autonomously across time zones, staying organized, proactive, and solution‑oriented.
- Help clients maximize the value of Simply.TV by identifying technical improvements, optimizations, and upsell opportunities.
- Monitor client systems and operations, anticipate risks, and coordinate technical fixes with Product and Engineering teams.
- Translate client technical requirements into actionable solutions, ensuring smooth implementation and adoption.
- Maintain clear documentation of interactions, plans, and action items.
- Stay up to date on product updates, technical trends, and media technology, anticipating client needs.
- Demonstrate a passion for technology and media innovation, with a proactive, adaptable approach and a strong ability to learn quickly.
Qualifications
- Hold a university degree in Engineering, Technology, Computer Science, or equivalent practical experience.
- Bring 0–3 years of experience in client‑facing technical roles, such as Technical Account Management, Customer Success Engineer, Solutions Engineer, or Sales Engineering, ideally in B2B SaaS or telecommunications.
- Demonstrate the ability to analyze client needs, troubleshoot technical challenges, and translate requirements into actionable solutions.
- Show a genuine passion for technology, media innovation, and problem‑solving in fast‑paced environments.
- Exhibit proactive, hands‑on learning and adaptability, with good communication skills for collaborating with clients and internal teams.
Why join?
- Work at the forefront of media tech – help shape how millions discover TV & streaming content.
- Be a trusted counterpart – work directly with key clients to drive their technical success and satisfaction.
- Collaborate globally – join a strong team across continents that thrives on innovation and teamwork.
- Make real impact – your contribution ensures Simply.TV's data and solutions empower millions of end users daily.
- Grow and learn continuously – gain exposure to advanced technologies, media systems, and client infrastructures.
Practicalities
- Language(s): German and English (fluent).
- Reports to: Head of Technical Account Management.
- Employment Type: Freelancer.
- Location: Madrid, Spain (preferred) or Portugal, Germany, Austria, Poland, UK.
- Type of Collaboration: Freelancer set‑up (Fulltime‑40hrs/week).
Benefits
Collaboration based on a freelancer set‑up on a full‑time allocation basis (40 hours per week).
Technical Account Manager - DE (DACH) in Cardiff employer: Simply.TV
Contact Detail:
Simply.TV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - DE (DACH) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that dream job!
✨Tip Number 2
Prepare for interviews by researching Simply.TV and understanding our products inside out. We want to see your passion for media technology and how you can contribute to our mission. Show us you’re ready to dive in!
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of software systems, APIs, and product integrations. We love candidates who can confidently tackle technical challenges and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Simply.TV team.
We think you need these skills to ace Technical Account Manager - DE (DACH) in Cardiff
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical background in your application. We want to see how your experience aligns with the role of a Technical Account Manager, especially your familiarity with software systems and APIs.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect your understanding of Simply.TV and the DACH market. Mention specific experiences that demonstrate your ability to drive client success and solve technical challenges.
Be Proactive and Solution-Oriented: In your written application, showcase examples where you’ve taken initiative to solve problems or improve processes. We love candidates who can think on their feet and come up with practical solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Simply.TV!
How to prepare for a job interview at Simply.TV
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of software systems and APIs. Brush up on the technical aspects of Simply.TV's platform and be ready to discuss how you can help clients with integrations and troubleshooting.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical challenges for clients. Highlight your analytical skills and how you translated client needs into actionable solutions, as this will resonate well with the interviewers.
✨Understand the Media Landscape
Familiarise yourself with current trends in media technology and content discovery. Being able to discuss how these trends impact Simply.TV and its clients will show your passion for the industry and your proactive approach to staying informed.
✨Communicate Clearly and Confidently
Since you'll be working closely with clients and cross-functional teams, practice articulating your thoughts clearly. Use examples to illustrate your points and ensure you convey your enthusiasm for technology and client success throughout the interview.