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For Companies At a Glance
- Tasks: Lead a dedicated team to support clients in various sectors, focusing on food & beverage.
- Company: Simply Solutions is an independent facility management partner serving diverse clients globally.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for travel and professional growth.
- Why this job: Join a dynamic team, make impactful decisions, and work directly with company owners.
- Qualifications: Proven experience in facility management, excellent communication, and leadership skills required.
- Other info: Based in Livingston, with core hours Monday to Friday, 9am-5.30pm.
The predicted salary is between 35000 - 70000 £ per year.
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Simply Solutions (Europe) provided pay range
This range is provided by Simply Solutions (Europe). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: EH54, Livingston, West Lothian
Company: Simply Solutions (Europe) Limited
Simply Solutions has a fantastic opportunity for an FM Support Manager to join their operational team based in their Livingston Offices.
Simply Solutions is an International Strategic Facility Management & Workplace Partner covering a diverse range of clients across a range of sectors such as retail, food & beverage, logistic and care.
We are an independent business, offering a tailored, personal service. You deal directly with the owners of the business – nobody cares more than the people that own the business. Our services are tailored to meet each clients’ specific and unique requirements, no matter how challenging they may be, continually priding ourselves on working in harmony with our clients and their surroundings.
At present we look after 16,500 properties in the UK, with a further 2,800 properties across the Globe, taking in Countries such as Dubai, Saudi Arabia and the United States.
This is an excellent opportunity to join an experienced, developing team within the Company’s International, Deployment Office as a key member of the Operational Management Team.
The role
We are looking for an experienced, proactive Manager with an excellent working knowledge of the Facility Management and Outsourcing sectors to join the Operational Management Team.
You main duty will be taking control of the Dedicated Client Technical Services Team to support our clients across a multitude of sectors, with food & beverage being a key focus.
The role is based primarily within our International Operations Centre based in Livingston. However there will be opportunity to travel and attend client sites for contract review meetings, along with auditing works as they happen.
This is an exciting and vital role which reports directly to the Board of Directors.
Your duties would include but would not be restricted to:
- Responsible for Managing the dedicated Client Technical Service Team
- Managing and Reporting KPI’s
- Procurement of Supply Chain Partners
- Job Costing
- Supporting Operations Manager with daily operational tasks
- Liaising with clients both internally and Externally
- Building and growing new and current client relationships
- Escalation point for client queries and concerns
- Auditing & Issuing of weekly client reports
- Quality auditing of key tasks within the team
- PPM Scheduling
Skills and Experience:
- Previous experience in a similar role is essential.
- Facility management or trade experience preferred
- Excellent Communication
- Ability to work to Deadlines
- Ability to Multitask
- Excellent Customer Service
- A strong leader with experience of managing people.
- Excellent problem-solving ability and a passion for continuous improvement.
- Knowledge of Microsoft packages including excel is essential
Job Type: Full-time
The role is perfect for someone who has proven experience, is a problem solver and is looking for a career highlight. You must have either CAFM systems or ticketing systems. I need proven FM experience as well.
Based in the Livingston Operations Centre in West Lothian, salary up to £50,000 per annum + bonus + benefits based on experience.
The core hours are Monday – Friday, 9am-5.30pm, out of hours work may be from time to time
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Technical Support Manager employer: Simply Solutions (Europe)
Contact Detail:
Simply Solutions (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Familiarise yourself with the Facility Management and Outsourcing sectors. Understanding the specific challenges and trends in these areas will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with professionals in the industry, especially those who have worked at Simply Solutions or similar companies. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Be ready to share specific examples of how you've successfully led teams in high-pressure situations, as this is crucial for the role.
✨Tip Number 4
Research Simply Solutions' client base and their unique needs, particularly in the food and beverage sector. Tailoring your conversation to demonstrate how you can meet these needs will set you apart from other candidates.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facility management and technical support. Use keywords from the job description to demonstrate that you meet the specific requirements of the FM Support Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and problem-solving abilities. Mention specific examples of how you've successfully managed teams or projects in the past, particularly in the facility management sector.
Highlight Relevant Skills: Emphasise your communication skills, multitasking abilities, and customer service experience. These are crucial for the role, so provide concrete examples of how you've applied these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Simply Solutions (Europe)
✨Showcase Your Technical Knowledge
As a Technical Support Manager, it's crucial to demonstrate your understanding of facility management and outsourcing. Be prepared to discuss specific technologies or systems you've worked with, such as CAFM or ticketing systems, and how they can benefit the role.
✨Highlight Leadership Experience
This role requires strong leadership skills. Share examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Discuss your approach to problem-solving and how you motivate your team to achieve their goals.
✨Prepare for Client Interaction Scenarios
Since you'll be liaising with clients regularly, think about potential scenarios where you might need to handle client queries or concerns. Prepare examples of how you've built and maintained client relationships in previous roles, showcasing your excellent communication skills.
✨Understand the Company Culture
Research Simply Solutions (Europe) and understand their values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to their tailored service approach. This shows your genuine interest in the company and the role.
