At a Glance
- Tasks: Provide first-line support for technical and facilities services in a vibrant team.
- Company: Simply Solutions, a dynamic IT services company in West Lothian.
- Benefits: Negotiable salary, career progression, and a supportive work environment.
- Other info: Fast-paced role with great opportunities for growth and development.
- Why this job: Kickstart your career in IT while making a real difference for clients.
- Qualifications: Customer service experience and familiarity with Microsoft platforms are essential.
The predicted salary is between 30000 - 42000 £ per year.
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core hours are Monday Friday, 9am-5.30pm.
Role Overview
You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information
- Responding to helpdesk queries and ensuring they are logged correctly in line with each clients contract on our clients management system
- Follow up on queries and plan engineer or sub-contractor attendance as required
- Liaise with contractors, client representatives, and the full team including engineers
- Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
- Ensure Clients are updated with progress of works
- Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
- Assist with producing engineer/sub-contractor quotations
- Process reports for engineers, highlighting working hours and material costs
- Any other Ad hoc duties as required
Skills and Experience required:
- Previous experience within a facilities or commercial FM helpdesk role is essential
- Previous Help Desk and Administration experience preferred
- Excellent communication skills both written and verbal
- Customer service experience
- Good working knowledge of Microsoft office and Microsoft Teams
- Ability to work on own initiative and as a part of a team Interested?
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Helpdesk Administrator in Livingston employer: Simply Solutions (Europe)
Simply Solutions (Europe) is an exceptional employer located in West Lothian, offering a vibrant work culture that values teamwork and customer service excellence. With core hours of Monday to Friday, 9am-5.30pm, employees enjoy a balanced work-life environment while having access to great career progression opportunities for those eager to advance their skills in the IT services sector. The company fosters a supportive atmosphere where hard work is recognised and rewarded, making it an ideal place for individuals looking to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Livingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Simply Solutions. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Helpdesk Administrator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone the extra mile for customers in past roles. This will demonstrate that you understand the importance of excellent service in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Administrator in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Share specific examples of how you've gone the extra mile in previous positions – we love that kind of enthusiasm!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and well-written. Double-check for spelling and grammar mistakes – we appreciate attention to detail just as much as you do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Simply Solutions (Europe)
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft platforms and software. Since the role requires IT savvy skills, be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Customer Service is Key
Since this position revolves around providing excellent customer service, think of specific examples from your past experiences where you went the extra mile for a customer. Be ready to share these stories during the interview to showcase your commitment to client satisfaction.
✨Practice Your Communication Skills
With excellent communication being a must-have for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Show Enthusiasm for the Role
Express genuine interest in the Helpdesk Administrator position and Simply Solutions as a company. Research their values and culture, and be ready to explain why you want to be part of their team. A positive attitude can go a long way in making a great impression!
