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- Tasks: Coordinate facilities management tasks and provide top-notch support to clients and contractors.
- Company: Simply Solutions is a dynamic company focused on delivering exceptional service in facilities management.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Join a vibrant team, tackle challenges, and make a real impact in a fast-paced environment.
- Qualifications: Experience in facilities management or CAFM systems is essential; strong communication skills are a must.
- Other info: This role offers entry-level opportunities with potential for long-term career progression.
The predicted salary is between 30000 - 42000 £ per year.
Are you a highly proactive Facilities Coordinator with excellent business and commercial acumen who thrives on providing a first-class service experience? Do you have Facilities Management or CAFM systems experience? Do you have a history of B2B service provision? Are you a great problem solver who can work to a fast pace and see what others don’t?
The role is perfect for someone who has proven FM experience, is a problem solver, or is looking for a new challenge. You must have either CAFM systems or ticketing systems. You need proven FM experience as well.
Based in West Lothian, salary is negotiable + benefits based on experience. The core hours are Monday - Friday, 9am-5.30pm, with some out of hours work required on a rota basis every month.
Role Overview
You will work in partnership with this vibrant Helpdesk/Client Relations team who provide a first line of support for Technical, Building Management and Facilities Services. You will oversee all escalated issues and high priority jobs from initial log through to final resolution with the team, ensuring excellent customer service each time. Naturally confident and savvy, you will have a good knowledge of Microsoft platforms and software and take real pride in your work.
This is a fast-paced and busy team which is why great communication is required as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- Ensuring high priority jobs and escalations are managed within time frames
- Processing enquiries, escalations, resolving concerns where possible and ensuring call back requests
- Liaising with contractors, client representatives, and the full team including engineers as required
- Ensuring Contractors are aware of outstanding issues and are dealing with them in a timely manner
- Updating Clients with progress of works
- Escalating any issues where suppliers and engineers have failed to respond within contract timescales
- Any other ad hoc duties as required
Skills and Experience required:
- Experience in a similar environment, and/or CAFM/Ticketing/FM experience
- Preferably experience working in facilities or commercial FM helpdesk role
- A strong sense of urgency
- Attention to detail
- Great problem solver
- Ability to multi-task
- Good memory
- Enjoy a challenge
- Excellent communication skills - both written and verbal
- Good working knowledge of Microsoft Office and Microsoft Teams
- Ability to manage direct reports as well as work on own initiative and as part of a team
Contact Detail:
Simply Solutions (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator
✨Tip Number 1
Familiarise yourself with CAFM and ticketing systems, as these are crucial for the Facilities Coordinator role. If you have experience with specific software, be ready to discuss how you've used it to improve efficiency or solve problems in past roles.
✨Tip Number 2
Highlight your problem-solving skills during any conversations or interviews. Prepare examples of challenges you've faced in facilities management and how you successfully resolved them, showcasing your ability to think on your feet.
✨Tip Number 3
Demonstrate your communication skills by being clear and concise when discussing your experiences. Since the role involves liaising with various stakeholders, showing that you can communicate effectively will set you apart from other candidates.
✨Tip Number 4
Research Simply Solutions (Europe) and their values. Understanding their company culture and how you can contribute will help you tailor your approach and show genuine interest in the role, making you a more appealing candidate.
We think you need these skills to ace Facilities Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and any relevant CAFM or ticketing systems. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and excellent communication skills make you a great fit for the Facilities Coordinator position.
Highlight Relevant Experience: When detailing your work history, focus on your B2B service provision experience and any roles where you managed high-priority jobs. This will show that you understand the demands of the position.
Showcase Your Technical Skills: Since the role requires knowledge of Microsoft platforms, be sure to mention your proficiency with Microsoft Office and Teams. If you have experience with specific CAFM systems, include that as well.
How to prepare for a job interview at Simply Solutions (Europe)
✨Showcase Your Problem-Solving Skills
As a Facilities Coordinator, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you successfully resolved issues, especially in fast-paced environments.
✨Familiarise Yourself with CAFM Systems
Since experience with CAFM or ticketing systems is highly desirable, make sure you brush up on your knowledge of these tools. Be ready to discuss how you've used them in previous roles and how they can enhance service delivery.
✨Emphasise Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Think of scenarios where effective communication made a difference in your work.
✨Demonstrate Your Attention to Detail
In facilities management, attention to detail can make or break a project. Prepare to discuss how you ensure accuracy in your work and how this has positively impacted your previous roles.
