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For Companies At a Glance
- Tasks: Lead a dedicated team to manage client technical services across various sectors.
- Company: Simply Solutions, a dynamic facility management partner with a personal touch.
- Benefits: Competitive salary, career growth, and opportunities for travel.
- Why this job: Join a vital role impacting diverse clients and enhancing service quality.
- Qualifications: Proven experience in facility management and strong leadership skills required.
- Other info: Exciting opportunity to work directly with company owners and make a real difference.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Location: EH54, Livingston, West Lothian
Company: Simply Solutions (Europe) Limited
Simply Solutions has a fantastic opportunity for a Technical Services Manager to join their operational team based in their Livingston Offices.
Simply Solutions is an International Strategic Facility Management & Workplace Partner covering a diverse range of clients across a range of sectors such as retail, food & beverage, logistic and care.
We are an independent business, offering a tailored, personal service. You deal directly with the owners of the business – nobody cares more than the people that own the business. Our services are tailored to meet each clients specific and unique requirements, no matter how challenging they may be, continually priding ourselves on working in harmony with our clients and their surroundings.
At present we look after 16,500 properties in the UK, with a further 2,800 properties across the Globe, taking in Countries such as Dubai, Saudi Arabia and the United States.
This is an excellent opportunity to join an experienced, developing team within the Companys International, Deployment Office as a key member of the Operational Management Team.
The role
We are looking for an experienced, proactive Manager with an excellent working knowledge of the Facility Management and Outsourcing sectors to join the Operational Management Team.
You main duty will be taking control of the Dedicated Client Technical Services Team to support our clients across a multitude of sectors, with food & beverage being a key focus.
The role is based primarily within our International Operations Centre based in Livingston. However there will be opportunity to travel and attend client sites for contract review meetings, along with auditing works as they happen.
This is an exciting and vital role which reports directly to the Board of Directors.
Your duties would include but would not be restricted to:
- Responsible for Managing the dedicated Client Technical Service Team
- Managing and Reporting KPIs
- Procurement of Supply Chain Partners
- Job Costing
- Supporting Operations Manager with daily operational tasks
- Liaising with clients both internally and Externally
- Building and growing new and current client relationships
- Escalation point for client queries and concerns
- Auditing & Issuing of weekly client reports
- Quality auditing of key tasks within the team
- PPM Scheduling
Skills and Experience:
- Previous experience in a similar role is essential.
- Facility management or trade experience preferred
- Excellent Communication
- Ability to work to Deadlines
- Ability to Multitask
- Excellent Customer Service
- A strong leader with experience of managing people.
- Excellent problem-solving ability and a passion for continuous improvement.
- Knowledge of Microsoft packages including excel is essential
Job Type: Full-time
The role is perfect for someone who has proven experience, is a problem solver and is looking for a career highlight. You must have either CAFM systems or ticketing systems. I need proven FM experience as well.
Based in the Livingston Operations Centre in West Lothian, salary negotiable.
The core hours are Monday – Friday, 9am-5.30pm, out of hours work may be from time to time.
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Technical Services Manager employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facility management sector and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Simply Solutions and their clients. Understand their unique needs and challenges, especially in food & beverage. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. Highlight your leadership experience and how you've managed teams effectively in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Simply Solutions and ready to take on the exciting challenges ahead.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in facility management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing teams and client relationships, as we love a good story.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. We’re looking for someone who can tackle challenges head-on, so share instances where you've successfully resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of facility management and outsourcing sectors. Be ready to discuss your previous experiences and how they relate to the role of Technical Services Manager. This shows that you’re not just familiar with the industry, but you also understand the specific challenges and solutions that come with it.
✨Showcase Your Leadership Skills
As a potential manager, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved processes. This will help the interviewers see you as a strong candidate who can lead their dedicated Client Technical Service Team effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will highlight your customer service skills and ability to liaise with clients effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to the role. Think of some real-life scenarios where you had to solve problems or improve processes. Being able to walk through your thought process will show your problem-solving ability and passion for continuous improvement.