At a Glance
- Tasks: Provide first-line support for technical and facilities services, ensuring excellent customer service.
- Company: Dynamic company in West Lothian with a vibrant team culture.
- Benefits: Negotiable salary, career progression opportunities, and a supportive work environment.
- Other info: Great opportunity for those looking to build a long-term career.
- Why this job: Join a fast-paced team and make a real impact in customer service.
- Qualifications: Experience in customer service and facilities help desk roles is essential.
The predicted salary is between 28800 - 43200 £ per year.
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core hours are Monday to Friday, 9am-5.30pm.
Role Overview
You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- First point of contact for incoming telephone calls.
- Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information.
- Responding to helpdesk queries and ensuring they are logged correctly in line with each clients contract on our clients management system.
- Follow up on queries and plan engineer or sub-contractor attendance as required.
- Liaise with contractors, client representatives, and the full team including engineers.
- Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner.
- Ensure Clients are updated with progress of works.
- Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales.
- Assist with producing engineer/sub-contractor quotations.
- Process reports for engineers, highlighting working hours and material costs.
- Any other Ad hoc duties as required.
Skills and Experience required:
- Previous experience within a facilities or commercial FM helpdesk role is essential.
- Previous Help Desk and Administration experience preferred.
- Excellent communication skills both written and verbal.
- Customer service experience.
- Good working knowledge of Microsoft Office and Microsoft Teams.
- Ability to work on own initiative and as a part of a team.
Helpdesk Administrator employer: Simply Solutions (Europe) Ltd
Join a dynamic team in West Lothian as a Helpdesk Administrator, where your customer service skills and IT savvy will be valued in a fast-paced environment. The company fosters a supportive work culture that prioritises employee growth, offering opportunities for career progression and development for those who are dedicated and eager to excel. With a commitment to excellent service and teamwork, this role provides a rewarding experience for individuals looking to make a meaningful impact.
Contact Details:
Simply Solutions (Europe) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Helpdesk Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your customer service experience.
✨Tip Number 3
Show off your IT skills! During interviews, be ready to discuss specific software or tools you've used in previous roles. Highlight your proficiency with Microsoft platforms, as this is key for the Helpdesk Administrator position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to land that dream job!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your skills.
Be IT Savvy:Since the role requires being IT savvy, mention any relevant software or systems you’ve worked with. If you’re familiar with Microsoft platforms, let us know how you’ve used them effectively in previous roles.
Attention to Detail is Key:We love candidates who take pride in their work! Ensure your application is free from spelling and grammar mistakes. A polished application shows us you care about the details, which is crucial for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and customer service. Be ready to discuss your previous experiences in similar roles, highlighting specific examples where you provided excellent support or resolved issues efficiently.
✨Show Off Your IT Skills
Since the role requires being IT savvy, be prepared to talk about your experience with Microsoft platforms and any relevant software. You might even want to mention specific tools you've used in past roles that could relate to the job you're applying for.
✨Practice Your Communication
Excellent communication is key in this role. Practise articulating your thoughts clearly and concisely. You could even do a mock interview with a friend to get comfortable discussing your skills and experiences in a way that showcases your customer service abilities.
✨Demonstrate Your Team Spirit
This position involves working closely with a team, so be ready to share examples of how you've collaborated effectively in the past. Highlight your ability to work independently as well, but emphasise how you value teamwork and communication in achieving common goals.
