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- Tasks: Provide top-notch customer service and IT support to ensure smooth operations.
- Company: Dynamic company in West Lothian with a focus on innovation and teamwork.
- Benefits: Negotiable salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and tackle exciting challenges in IT and facilities.
- Qualifications: Experience in customer service and a passion for technology.
- Other info: Great work environment with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core hours are Monday
Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress. Duties include: First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information Responding to helpdesk queries and ensuring they are logged correctly in line with each clients contract on our clients management system Follow up on queries and plan engineer or sub-contractor attendance as required Liaise with contractors, client representatives, and the full team including engineers Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner Ensure Clients are updated with progress of works Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales Assist with producing engineer/sub-contractor quotations Process reports for engineers, highlighting working hours and material costs Any other Ad hoc duties as required Skills and Experience required: Previous experience within a facilities or commercial FM helpdesk role is essential Previous Help Desk and Administration experience preferred Excellent communication skills
both written and verbal Customer service experience Good working knowledge of Microsoft office and Microsoft Teams Ability to work on own initiative and as a part of a team Interested
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Helpdesk Administrator employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or IT. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching common helpdesk scenarios. We all know that being IT savvy is key, so brush up on troubleshooting techniques and customer service best practices to impress your potential employer.
✨Tip Number 3
Showcase your personality! When you get the chance to meet with hiring managers, let your enthusiasm for the role shine through. They want someone who’s not just qualified but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any IT skills you have. We want to see how your background fits the Helpdesk Administrator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: As a Helpdesk Administrator, you'll need to tackle challenges head-on. In your application, share examples of how you've successfully resolved issues in the past. This will help us see your potential in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Know Your Stuff
Make sure you brush up on your customer service skills and IT knowledge. Familiarise yourself with common helpdesk software and tools, as well as any specific technologies mentioned in the job description. This will show that you're not just interested in the role but also prepared for it.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you went above and beyond to help someone. This will demonstrate your ability to handle challenges effectively, which is crucial for a Helpdesk Administrator.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of issues you might encounter, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
✨Be Personable and Professional
Remember, this role is customer-facing, so your interpersonal skills are key. Be friendly and approachable during the interview while maintaining professionalism. A positive attitude can go a long way in making a great impression!