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For Companies At a Glance
- Tasks: Provide first line support for technical and facilities services, resolving issues efficiently.
- Company: Join a dynamic team in West Lothian focused on customer service and IT solutions.
- Benefits: Enjoy a negotiable salary, career progression opportunities, and a supportive work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and want to make a real impact.
- Qualifications: Experience in customer service and facilities helpdesk roles is essential; IT savvy is a must.
- Other info: Core hours are Monday to Friday, 9am-5.30pm; ideal for balancing work and studies.
The predicted salary is between 30000 - 42000 £ per year.
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core hours are Monday Friday, 9am-5.30pm.
Role Overview
You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information
- Responding to helpdesk queries and ensuring they are logged correctly in line with each clients contract on our clients management system
- Follow up on queries and plan engineer or sub-contractor attendance as required
- Liaise with contractors, client representatives, and the full team including engineers
- Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
- Ensure Clients are updated with progress of works
- Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
- Assist with producing engineer/sub-contractor quotations
- Process reports for engineers, highlighting working hours and material costs
- Any other Ad hoc duties as required
Skills and Experience required:
- Previous experience within a facilities or commercial FM helpdesk role is essential
- Previous Help Desk and Administration experience preferred
- Excellent communication skills both written and verbal
- Customer service experience
- Good working knowledge of Microsoft office and Microsoft Teams
- Ability to work on own initiative and as a part of a team Interested
Helpdesk Administrator employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Since you'll be working in a fast-paced environment, knowing how to navigate these systems can give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Think of specific examples from your past experiences where you successfully resolved issues or went the extra mile for a customer, as these will be valuable during discussions.
✨Tip Number 3
Research the company’s values and culture. Understanding what they prioritise can help you tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you gauge if the company aligns with your career goals, especially regarding growth opportunities.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service and any relevant helpdesk roles. Emphasise your IT skills and familiarity with Microsoft platforms, as these are crucial for the Helpdesk Administrator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for facilities management and customer service. Mention specific examples from your past roles where you provided excellent support and resolved issues effectively.
Highlight Relevant Skills: In your application, clearly outline your communication skills, both written and verbal. Provide examples of how you've successfully managed customer queries and escalated issues when necessary.
Proofread Your Application: Before submitting, double-check your application for spelling and grammar errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to resolving issues efficiently.
✨Demonstrate IT Savviness
As the position is IT-focused, make sure to discuss your familiarity with Microsoft platforms and any relevant software. You could mention specific tools you've used in previous roles and how they helped you manage tasks effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to resolve a technical issue or manage a difficult client situation. Think through your approach and be ready to explain your thought process.
✨Emphasise Teamwork and Initiative
The job involves working closely with a team as well as independently. Be ready to discuss times when you've successfully collaborated with others and instances where you've taken the initiative to improve processes or resolve issues without being prompted.