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- Tasks: Lead a dedicated team to support clients in facility management across various sectors.
- Company: Join Simply Solutions, a global leader in tailored facility management services.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for travel and professional growth.
- Why this job: Be part of a dynamic team making a real impact in diverse industries.
- Qualifications: Proven FM experience, strong leadership skills, and excellent communication are essential.
- Other info: Based in Livingston, with core hours Monday to Friday, 9am-5.30pm.
The predicted salary is between 36000 - 60000 £ per year.
Location:EH54, Livingston, West Lothian
Company:Simply Solutions (Europe) Limited
Simply Solutions has a fantastic opportunity for an FM Support Manager to join their operational team based in their Livingston Offices.
Simply Solutions is an International Strategic Facility Management & Workplace Partner covering a diverse range of clients across a range of sectors such as retail, food & beverage, logistic and care.
We are an independent business, offering a tailored, personal service. You deal directly with the owners of the business nobody cares more than the people that own the business. Our services are tailored to meet each clients specific and unique requirements, no matter how challenging they may be, continually priding ourselves on working in harmony with our clients and their surroundings.
At present we look after 16,500 properties in the UK, with a further 2,800 properties across the Globe, taking in Countries such as Dubai, Saudi Arabia and the United States.
This is an excellent opportunity to join an experienced, developing team within the Companys International, Deployment Office as a key member of the Operational Management Team.
The role
We are looking for an experienced, proactive Manager with an excellent working knowledge of the Facility Management and Outsourcing sectors to join the Operational Management Team.
You main duty will be taking control of the Dedicated Client Technical Services Team to support our clients across a multitude of sectors, with food & beverage being a key focus.
The role is based primarily within our International Operations Centre based in Livingston.However there will be opportunity to travel and attend client sites for contract review meetings, along with auditing works as they happen.
This is an exciting and vital role which reports directly to the Board of Directors.
Your duties would include but would not be restricted to:
- Responsible for Managing the dedicated Client Technical Service Team
- Managing and Reporting KPIs
- Procurement of Supply Chain Partners
- Job Costing
- Supporting Operations Manager with daily operational tasks
- Liaising with clients both internally and Externally
- Building and growing new and current client relationships
- Escalation point for client queries and concerns
- Auditing & Issuing of weekly client reports
- Quality auditing of key tasks within the team
- PPM Scheduling
Skills and Experience:
- Previous experience in a similar role is essential.
- Facility management or trade experience preferred
- Excellent Communication
- Ability to work to Deadlines
- Ability to Multitask
- Excellent Customer Service
- A strong leader with experience of managing people.
- Excellent problem-solving ability and a passion for continuous improvement.
- Knowledge of Microsoft packages including excel is essential
Job Type:Full-time
The role is perfect for someone who has proven experience, is a problem solver and is looking for a career highlight. You must have either CAFM systems or ticketing systems.I need proven FM experience as well.
Based in the Livingston Operations Centre in West Lothian, salary up to £50,000 per annum + bonus + benefits based on experience.
The core hours are Monday Friday, 9am-5.30pm, out of hours work may be from time to time.
FM Support Manager in Livingston employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Support Manager in Livingston
✨Tip Number 1
Familiarise yourself with the specific sectors Simply Solutions operates in, especially food & beverage. Understanding the unique challenges and requirements of these industries will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the Facility Management sector. Attend industry events or join relevant online forums to connect with others who may have insights about Simply Solutions and their operational needs.
✨Tip Number 3
Prepare to discuss your experience with KPIs and how you've successfully managed teams in previous roles. Be ready to provide examples of how you've improved client relationships and resolved issues effectively.
✨Tip Number 4
Research the company culture at Simply Solutions. Understanding their values and approach to client service will allow you to align your responses during interviews, showcasing that you're a great fit for their team.
We think you need these skills to ace FM Support Manager in Livingston
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the FM Support Manager position. Tailor your application to highlight your relevant experience in facility management and your ability to manage teams effectively.
Craft a Tailored CV: Your CV should reflect your experience in facility management and any relevant roles you've held. Emphasise your leadership skills, problem-solving abilities, and familiarity with CAFM or ticketing systems, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past work that demonstrate your capability to manage client relationships and lead a technical services team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for the FM Support Manager role.
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Showcase Your FM Experience
Make sure to highlight your previous experience in facility management during the interview. Be prepared to discuss specific projects you've managed, particularly those that involved client relationships and technical services.
✨Demonstrate Leadership Skills
As a potential manager, it's crucial to showcase your leadership abilities. Share examples of how you've successfully led teams, resolved conflicts, and motivated staff to achieve their best performance.
✨Prepare for Client Interaction Scenarios
Since the role involves liaising with clients, prepare for questions about how you would handle client queries and concerns. Think of examples where you've built strong client relationships or resolved issues effectively.
✨Familiarise Yourself with KPIs and Reporting
Understanding key performance indicators (KPIs) is essential for this role. Be ready to discuss how you've managed KPIs in the past and how you would approach reporting and auditing tasks in this position.
