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- Tasks: Lead a dedicated team to support clients in facility management across various sectors.
- Company: Join Simply Solutions, a global leader in tailored facility management services.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for travel and professional growth.
- Why this job: Be part of a dynamic team making a real impact in diverse industries.
- Qualifications: Proven FM experience and strong leadership skills are essential.
- Other info: Work primarily in Livingston with potential travel for client meetings.
The predicted salary is between 30000 - 70000 £ per year.
Location:EH54, Livingston, West Lothian
Company:Simply Solutions (Europe) Limited
Simply Solutions has a fantastic opportunity for an FM Support Manager to join their operational team based in their Livingston Offices.
Simply Solutions is an International Strategic Facility Management & Workplace Partner covering a diverse range of clients across a range of sectors such as retail, food & beverage, logistic and care.
We are an independent business, offering a tailored, personal service. You deal directly with the owners of the business nobody cares more than the people that own the business. Our services are tailored to meet each clients specific and unique requirements, no matter how challenging they may be, continually priding ourselves on working in harmony with our clients and their surroundings.
At present we look after 16,500 properties in the UK, with a further 2,800 properties across the Globe, taking in Countries such as Dubai, Saudi Arabia and the United States.
This is an excellent opportunity to join an experienced, developing team within the Companys International, Deployment Office as a key member of the Operational Management Team.
The role
We are looking for an experienced, proactive Manager with an excellent working knowledge of the Facility Management and Outsourcing sectors to join the Operational Management Team.
You main duty will be taking control of the Dedicated Client Technical Services Team to support our clients across a multitude of sectors, with food & beverage being a key focus.
The role is based primarily within our International Operations Centre based in Livingston.However there will be opportunity to travel and attend client sites for contract review meetings, along with auditing works as they happen.
This is an exciting and vital role which reports directly to the Board of Directors.
Your duties would include but would not be restricted to:
- Responsible for Managing the dedicated Client Technical Service Team
- Managing and Reporting KPIs
- Procurement of Supply Chain Partners
- Job Costing
- Supporting Operations Manager with daily operational tasks
- Liaising with clients both internally and Externally
- Building and growing new and current client relationships
- Escalation point for client queries and concerns
- Auditing & Issuing of weekly client reports
- Quality auditing of key tasks within the team
- PPM Scheduling
Skills and Experience:
- Previous experience in a similar role is essential.
- Facility management or trade experience preferred
- Excellent Communication
- Ability to work to Deadlines
- Ability to Multitask
- Excellent Customer Service
- A strong leader with experience of managing people.
- Excellent problem-solving ability and a passion for continuous improvement.
- Knowledge of Microsoft packages including excel is essential
Job Type:Full-time
The role is perfect for someone who has proven experience, is a problem solver and is looking for a career highlight. You must have either CAFM systems or ticketing systems.I need proven FM experience as well.
Based in the Livingston Operations Centre in West Lothian, salary up to £50,000 per annum + bonus + benefits based on experience.
The core hours are Monday Friday, 9am-5.30pm, out of hours work may be from time to time.
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FM Support Manager employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Support Manager
✨Tip Number 1
Familiarise yourself with the specific sectors Simply Solutions operates in, especially food & beverage. Understanding the unique challenges and requirements of these industries will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the Facility Management sector. Attend industry events or join relevant online forums to connect with others who may have insights into Simply Solutions and their operational needs.
✨Tip Number 3
Prepare to discuss your experience with KPIs and how you've successfully managed teams in previous roles. Be ready to provide examples of how you've improved processes or client relationships in the past.
✨Tip Number 4
Research the company culture at Simply Solutions. Understanding their values and approach to client relationships will allow you to tailor your conversation and show that you're a good fit for their team.
We think you need these skills to ace FM Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in facility management and outsourcing. Focus on your previous roles, especially those that involved managing teams and client relationships, as these are key aspects of the FM Support Manager position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Emphasise your problem-solving skills, leadership experience, and ability to manage client relationships effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft packages, particularly Excel, and any experience you have with CAFM or ticketing systems. These technical skills are essential for the role.
Showcase Your Achievements: Include specific examples of how you've successfully managed teams, improved processes, or enhanced client satisfaction in your previous roles. Quantifying your achievements can make a strong impact.
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Showcase Your FM Knowledge
Make sure to highlight your previous experience in facility management during the interview. Be prepared to discuss specific projects you've managed, particularly those that involved client relationships and technical services.
✨Demonstrate Leadership Skills
As a potential manager, it's crucial to showcase your leadership abilities. Share examples of how you've successfully led teams, resolved conflicts, or improved team performance in past roles.
✨Prepare for Client Interaction Scenarios
Since the role involves liaising with clients, think of scenarios where you had to manage client expectations or resolve issues. Be ready to explain your approach and the outcomes of those situations.
✨Familiarise Yourself with KPIs
Understanding key performance indicators is essential for this role. Brush up on common KPIs in facility management and be prepared to discuss how you've used them to measure success in your previous positions.
