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- Tasks: Manage facilities operations, ensuring excellent service and timely issue resolution.
- Company: Join a vibrant team in Livingston focused on top-notch client relations and support.
- Benefits: Enjoy a competitive salary, bonus, and opportunities for career progression.
- Why this job: Perfect for proactive problem solvers looking to thrive in a fast-paced environment.
- Qualifications: Experience in facilities management or CAFM systems is essential; strong communication skills required.
- Other info: Core hours are Monday to Friday, with occasional out-of-hours work.
The predicted salary is between 36000 - 54000 £ per year.
*Are you a highly proactive Facilities Manager with excellent business and commercial acumen who thrives on providing a first-class service experience?
*Do you have Facilities Management or CAFM systems experience?
*Do you have a history of B2B service provision?
*Are you a great problem solver who can work to a fast pace and see what others dont?
The role is perfect for someone who has proven FM experience, problem solver or looking for a new challenge. You must have either CAFM systems or ticketing systems. I need proven FM experience as well.
Based in the Livingston Operations Centre in West Lothian, salary up to £45,000 per annum + bonus + benefits based on experience. The core hours are Monday Friday, 9am-5.30pm, out of hours work may be from time to time.
Role Overview
You will work in partnership with this vibrant Helpdesk/Client Relations team who provide a first line of support for Technical, Building Management and Facilities Services. You will be an experienced problem solver and have experience in facilities management and/or CAFM/ Ticketing systems would be highly desirable. You will oversee through all escalated issues and high priority jobs from initial log through to final resolution with the team, ensuring you and the team provide excellent customer service each time. Naturally confident and savvy, you will have a good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy team which is why great communication is required as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- Ensuring high priority jobs and escalations and managed within time frames
- Managing planned and preventative maintenance across client sites utilising a base of proven suppliers
- Ensuring you process enquiries, escalations, resolving concerns where possible and ensuring call back requests providing and reporting all key information
- Liaise with contractors, client representatives, and the full team including engineers as required to ensure issues are handled effectively
- Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
- Ensure Clients are updated with progress of works
- Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
- Any other Ad hoc duties as required
Skills and Experience required:
- Experience in a similar environment, and or CAFM/Ticketing/FM experience
- Preferably experience working in facilities or commercial FM helpdesk role at a senior level is preferred
- A strong sense of urgency
- Great communicator and team player
- Attention to detail
- Great problem solver
- Ability to multi-task
- Good memory
- Enjoy a challenge
- Excellent communication skills both written and verbal
- Good working knowledge of Microsoft office and Microsoft Teams
- Ability to work manage direct reports as well as work on own initiative and as a part of a team
Facilities Manager in Livingston employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Livingston
✨Tip Number 1
Familiarise yourself with CAFM and ticketing systems, as these are crucial for the role. Consider taking a short online course or certification to boost your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare to showcase your problem-solving skills during interviews. Think of specific examples from your past experience where you successfully resolved issues under pressure, as this will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Research StudySmarter and our values before your interview. Understanding our company culture and how you can contribute will help you stand out as a candidate who is genuinely interested in joining our team.
We think you need these skills to ace Facilities Manager in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant Facilities Management experience, particularly any work with CAFM or ticketing systems. Use specific examples to demonstrate your problem-solving skills and ability to manage high-priority jobs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and commercial acumen align with their need for a first-class service experience. Be sure to include examples of past successes in similar roles.
Highlight Communication Skills: Given the emphasis on communication in the job description, ensure you showcase your excellent written and verbal communication skills. Provide examples of how you've effectively liaised with clients, contractors, and team members in previous positions.
Showcase Your Problem-Solving Abilities: Use your application to illustrate your problem-solving capabilities. Share specific instances where you successfully resolved issues under pressure, especially in a facilities management context, to demonstrate that you can thrive in a fast-paced environment.
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved issues in previous roles. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial for a Facilities Manager.
✨Demonstrate Your Experience with CAFM Systems
Be ready to discuss your experience with CAFM or ticketing systems in detail. Explain how you've used these tools to improve efficiency and service delivery in past positions.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you ensure effective communication within a team and with clients.
✨Research the Company Culture
Understand the company's values and work culture. Be prepared to explain how your personal work ethic aligns with their expectations, especially regarding teamwork and customer service.
