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For Companies At a Glance
- Tasks: Coordinate facilities management tasks and provide top-notch support to the team.
- Company: Join a vibrant team in West Lothian focused on delivering excellent service.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Perfect for problem solvers who thrive in fast-paced environments and want to make an impact.
- Qualifications: Experience in facilities management or CAFM systems is essential; strong communication skills are a must.
- Other info: Some out-of-hours work required; great for those looking to build a long-term career.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly proactive Facilities Coordinator with excellent business and commercial acumen who thrives on providing a first-class service experience? Do you have Facilities Management or CAFM systems experience? Do you have a history of B2B service provision? Are you a great problem solver who can work to a fast pace and see what others don't? The role is perfect for someone who has proven FM experience, is a problem solver, or is looking for a new challenge. You must have either CAFM systems or ticketing systems. You need proven FM experience as well.
Based in West Lothian, salary is negotiable + benefits based on experience. The core hours are Monday to Friday, 9am-5.30pm, with some out of hours work required on a rota basis every month.
Role Overview
You will work in partnership with this vibrant Helpdesk/Client Relations team who provide a first line of support for Technical, Building Management and Facilities Services. You will be an experienced problem solver and have experience in facilities management and/or CAFM/Ticketing systems, which would be highly desirable. You will oversee all escalated issues and high priority jobs from initial log through to final resolution with the team, ensuring you and the team provide excellent customer service each time. Naturally confident and savvy, you will have a good knowledge of Microsoft platforms and software and take real pride in your work, enjoying going the extra mile. This is a fast-paced and busy team, which is why great communication is required as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- Ensuring high priority jobs and escalations are managed within time frames
- Processing enquiries, escalations, resolving concerns where possible, and ensuring call back requests while providing and reporting all key information
- Liaising with contractors, client representatives, and the full team including engineers as required to ensure issues are handled effectively
- Ensuring Contractors are aware of outstanding issues and are dealing with them in a timely manner
- Updating Clients with progress of works
- Appropriately escalating any issues where suppliers and engineers have failed to respond within contract timescales
- Any other ad hoc duties as required
Skills and Experience required:
- Experience in a similar environment, and/or CAFM/Ticketing/FM experience
- Preferably experience working in facilities or commercial FM helpdesk role
- A strong sense of urgency
- Attention to detail
- Great problem solver
- Ability to multi-task
- Good memory
- Enjoy a challenge
- Excellent communication skills - both written and verbal
- Good working knowledge of Microsoft Office and Microsoft Teams
- Ability to manage direct reports as well as work on own initiative and as part of a team
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator in Livingston
✨Tip Number 1
Familiarise yourself with CAFM and ticketing systems before applying. Understanding how these systems work will not only boost your confidence during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your problem-solving skills by reviewing common facilities management scenarios. Being able to discuss specific examples of how you've resolved issues in the past will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the facilities management field. Engaging with others in the industry can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role requires excellent verbal and written communication, think of examples where you've effectively communicated with clients or team members to resolve issues.
We think you need these skills to ace Facilities Coordinator in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and any relevant CAFM or ticketing systems. Use specific examples to demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, particularly your experience in B2B service provision and your proactive approach to customer service.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and ability to multi-task. Provide examples of how you've successfully managed high-priority jobs and escalations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved issues in previous roles. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial for a Facilities Coordinator.
✨Demonstrate Your Knowledge of CAFM Systems
Be ready to discuss your experience with CAFM or ticketing systems in detail. If you have worked with specific software, mention it and explain how it helped improve efficiency in your past roles.
✨Emphasise Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Be prepared to discuss how you ensure effective communication with clients, contractors, and team members.
✨Exhibit Your Attention to Detail
Provide examples that demonstrate your meticulousness in managing tasks and ensuring high-quality service. This could include instances where your attention to detail prevented potential issues or improved service delivery.
