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- Tasks: Coordinate facilities management tasks and provide top-notch support to clients and contractors.
- Company: Join a vibrant team in West Lothian focused on delivering exceptional service experiences.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career progression.
- Why this job: Perfect for proactive problem solvers looking to thrive in a fast-paced environment.
- Qualifications: Experience in facilities management or CAFM systems is essential; strong communication skills are a must.
- Other info: Some out-of-hours work required on a monthly rota.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly proactive Facilities Coordinator with excellent business and commercial acumen who thrives on providing a first-class service experience? Do you have Facilities Management or CAFM systems experience? Do you have a history of B2B service provision? Are you a great problem solver who can work to a fast pace and see what others don't? The role is perfect for someone who has proven FM experience, is a problem solver, or is looking for a new challenge. You must have either CAFM systems or ticketing systems. You need proven FM experience as well.
Based in West Lothian, salary is negotiable + benefits based on experience. The core hours are Monday to Friday, 9am-5.30pm, with some out of hours work required on a rota basis every month.
Role Overview
You will work in partnership with this vibrant Helpdesk/Client Relations team who provide a first line of support for Technical, Building Management and Facilities Services. You will be an experienced problem solver and have experience in facilities management and/or CAFM/Ticketing systems, which would be highly desirable. You will oversee all escalated issues and high priority jobs from initial log through to final resolution with the team, ensuring you and the team provide excellent customer service each time. Naturally confident and savvy, you will have a good knowledge of Microsoft platforms and software and take real pride in your work, enjoying going the extra mile. This is a fast-paced and busy team, which is why great communication is required as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- Ensuring high priority jobs and escalations are managed within time frames
- Processing enquiries, escalations, resolving concerns where possible, and ensuring call back requests while providing and reporting all key information
- Liaising with contractors, client representatives, and the full team including engineers as required to ensure issues are handled effectively
- Ensuring Contractors are aware of outstanding issues and are dealing with them in a timely manner
- Updating Clients with progress of works
- Appropriately escalating any issues where suppliers and engineers have failed to respond within contract timescales
- Any other ad hoc duties as required
Skills and Experience required:
- Experience in a similar environment, and/or CAFM/Ticketing/FM experience
- Preferably experience working in facilities or commercial FM helpdesk role
- A strong sense of urgency
- Attention to detail
- Great problem solver
- Ability to multi-task
- Good memory
- Enjoy a challenge
- Excellent communication skills - both written and verbal
- Good working knowledge of Microsoft Office and Microsoft Teams
- Ability to manage direct reports as well as work on own initiative and as part of a team
Facilities Coordinator in Livingston employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator in Livingston
✨Tip Number 1
Familiarise yourself with CAFM and ticketing systems. Since these are crucial for the role, having a solid understanding of how they work will give you an edge during interviews. Consider taking a short online course or tutorial to brush up on your skills.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend local industry events or join relevant online forums to connect with others in the field. This can lead to valuable insights and potential referrals that could help you land the job.
✨Tip Number 3
Prepare specific examples of how you've successfully managed high-priority jobs or escalations in the past. Being able to demonstrate your problem-solving skills with real-life scenarios will show us that you're the proactive candidate we're looking for.
✨Tip Number 4
Brush up on your communication skills, both verbal and written. Since this role requires excellent communication with clients and contractors, practice articulating your thoughts clearly and confidently. Role-playing common scenarios can be a great way to prepare.
We think you need these skills to ace Facilities Coordinator in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in facilities management and any specific CAFM or ticketing systems you've worked with. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, emphasise your proactive approach and problem-solving skills. Mention specific examples of how you've provided excellent service in previous roles, particularly in B2B environments.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your strong written and verbal communication abilities. You might want to include examples of how you've effectively liaised with clients and contractors in the past.
Highlight Teamwork and Initiative: Demonstrate your ability to work both independently and as part of a team. Provide examples of situations where you've successfully managed direct reports or collaborated with colleagues to resolve issues efficiently.
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved issues in previous roles. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial for a Facilities Coordinator.
✨Familiarise Yourself with CAFM Systems
Since experience with CAFM or ticketing systems is highly desirable, make sure you understand the basics of these systems. Be ready to discuss any relevant experience you have and how it can benefit the team.
✨Demonstrate Excellent Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated with clients and contractors in the past.
✨Research the Company Culture
Understanding the company's values and culture can help you tailor your responses during the interview. Show that you're not just a fit for the role, but also for the team dynamic by aligning your answers with their ethos.
