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For Companies At a Glance
- Tasks: Provide first-line support for technical and facilities services in a vibrant team.
- Company: Dynamic company based in West Lothian, offering career growth opportunities.
- Benefits: Negotiable salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Join a fast-paced role where your customer service skills can shine and make a difference.
- Qualifications: Experience in customer service and facilities help desk roles, with strong IT skills.
- Other info: Perfect for those looking to build a long-term career in a collaborative setting.
The predicted salary is between 25000 - 35000 £ per year.
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core hours are Monday to Friday, 9am-5.30pm.
Role Overview
You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- First point of contact for incoming telephone calls.
- Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information.
- Responding to helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our clients management system.
- Follow up on queries and plan engineer or sub-contractor attendance as required.
- Liaise with contractors, client representatives, and the full team including engineers.
- Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner.
- Ensure Clients are updated with progress of works.
- Appropriately escalates any issues where suppliers and engineers have failed to respond within contract timescales.
- Assist with producing engineer/sub-contractor quotations.
- Process reports for engineers, highlighting working hours and material costs.
- Any other Ad hoc duties as required.
Skills and Experience required:
- Previous experience within a facilities or commercial FM helpdesk role is essential.
- Previous Help Desk and Administration experience preferred.
- Excellent communication skills both written and verbal.
- Customer service experience.
- Good working knowledge of Microsoft Office and Microsoft Teams.
- Ability to work on own initiative and as a part of a team.
Helpdesk Administrator employer: Simply Solutions (Europe) Limited
Contact Detail:
Simply Solutions (Europe) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Helpdesk Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk roles and practice your responses. Show off your customer service skills and IT savvy by sharing specific examples from your past experiences.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings that match your skills and interests. Tailor your approach to each company to show them why you’re the perfect fit.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be IT Savvy: Since the role requires being IT savvy, mention any relevant software or systems you’ve worked with. We love seeing candidates who are comfortable with Microsoft platforms and can navigate tech challenges with ease.
Keep It Professional: Your written application should reflect excellent spelling and grammar. We take pride in our work, so make sure your application is polished and professional – it’s the first impression we’ll have of you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Simply Solutions (Europe) Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and customer service. Be ready to discuss your previous experiences in similar roles, highlighting specific examples where you provided excellent support or resolved issues efficiently.
✨Show Off Your IT Savvy
Since the role requires being IT savvy, be prepared to talk about your experience with Microsoft platforms and any relevant software. You might even want to mention any troubleshooting scenarios you've handled in the past to demonstrate your technical skills.
✨Communication is Key
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to show that you can engage effectively with clients and team members.
✨Demonstrate Your Customer Service Skills
Prepare to share specific examples of how you've gone the extra mile for customers in previous roles. Think about times when you turned a negative experience into a positive one, as this will showcase your commitment to excellent customer service.