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- Tasks: Coordinate facilities management tasks and provide top-notch support to the team.
- Company: Join a vibrant team in West Lothian focused on delivering excellent service.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Perfect for proactive problem solvers looking to make an impact in a fast-paced environment.
- Qualifications: Experience in facilities management or CAFM systems is essential; strong communication skills are a must.
- Other info: Some out-of-hours work required on a monthly rota.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly proactive Facilities Coordinator with excellent business and commercial acumen who thrives on providing a first-class service experience? Do you have Facilities Management or CAFM systems experience? Do you have a history of B2B service provision? Are you a great problem solver who can work to a fast pace and see what others don’t? The role is perfect for someone who has proven FM experience, is a problem solver, or is looking for a new challenge. You must have either CAFM systems or ticketing systems. You need proven FM experience as well.
Based in West Lothian, salary is negotiable + benefits based on experience. The core hours are Monday – Friday, 9am-5.30pm, with some out of hours work required on a rota basis every month.
Role Overview: You will work in partnership with this vibrant Helpdesk/Client Relations team who provide a first line of support for Technical, Building Management and Facilities Services. You will be an experienced problem solver and have experience in facilities management and/or CAFM/Ticketing systems, which would be highly desirable. You will oversee all escalated issues and high priority jobs from initial log through to final resolution with the team, ensuring you and the team provide excellent customer service each time. Naturally confident and savvy, you will have a good knowledge of Microsoft platforms and software and take real pride in your work, enjoying going the extra mile. This is a fast-paced and busy team, which is why great communication is required as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
- Ensuring high priority jobs and escalations are managed within time frames
- Processing enquiries, escalations, resolving concerns where possible, and ensuring call back requests while providing and reporting all key information
- Liaising with contractors, client representatives, and the full team including engineers as required to ensure issues are handled effectively
- Ensuring Contractors are aware of outstanding issues and are dealing with them in a timely manner
- Updating Clients with progress of works
- Appropriately escalating any issues where suppliers and engineers have failed to respond within contract timescales
- Any other ad hoc duties as required
Skills and Experience required:
- Experience in a similar environment, and/or CAFM/Ticketing/FM experience
- Preferably experience working in facilities or commercial FM helpdesk role
- A strong sense of urgency
- Attention to detail
- Great problem solver
- Ability to multi-task
- Good memory
- Enjoy a challenge
- Excellent communication skills – both written and verbal
- Good working knowledge of Microsoft Office and Microsoft Teams
- Ability to manage direct reports as well as work on own initiative and as part of a team
Facilities Coordinator employer: Simply Solutions (Europe) Limited
Contact Detail:
Simply Solutions (Europe) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator
✨Tip Number 1
Familiarise yourself with CAFM and ticketing systems before your interview. Understanding how these systems work will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your problem-solving skills by reviewing common facilities management scenarios. Being able to discuss specific examples of how you've resolved issues in the past will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the facilities management field, especially those who have experience with B2B service provision. They can provide insights and tips that could be invaluable during your application process.
✨Tip Number 4
Prepare to showcase your communication skills by practising how you would explain complex issues clearly and concisely. This is crucial for liaising with contractors and clients effectively in the role.
We think you need these skills to ace Facilities Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in facilities management and any specific CAFM or ticketing systems you've worked with. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work in a fast-paced environment. Mention specific examples from your past experiences that align with the duties outlined in the job description.
Highlight Communication Skills: Since excellent communication is crucial for this role, emphasise your verbal and written communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients and team members in previous roles.
Showcase Your Attention to Detail: In your application, include instances where your attention to detail has led to successful outcomes in your previous positions. This could be in managing high-priority jobs or ensuring timely updates to clients and contractors.
How to prepare for a job interview at Simply Solutions (Europe) Limited
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved issues in previous roles. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial for a Facilities Coordinator.
✨Familiarise Yourself with CAFM Systems
If you have experience with CAFM or ticketing systems, be ready to discuss it in detail. If not, do some research on common systems used in facilities management to demonstrate your willingness to learn.
✨Emphasise Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you’ve effectively communicated with clients and team members in past experiences.
✨Demonstrate Your Attention to Detail
Facilities management often involves juggling multiple tasks. Share examples that showcase your attention to detail and how it has helped you manage priorities effectively in a fast-paced environment.
