At a Glance
- Tasks: Provide top-notch field support, installation, and maintenance for cutting-edge machinery.
- Company: Join a dynamic company with a focus on customer satisfaction and teamwork.
- Benefits: Enjoy a competitive salary, company van, 23 days holiday, and bonuses.
- Other info: Opportunity for personal growth and development in a supportive environment.
- Why this job: Make a real difference by ensuring customers have the best equipment support.
- Qualifications: Technical skills in equipment maintenance and a passion for customer service.
The predicted salary is between 45000 - 48000 £ per year.
We are looking for a Service Engineer to work on a permanent basis in Cheshire. Salary is c£45-48,000 per annum plus company van, 23 days' holiday and bank holidays, pension, company bonus etc. The role is UK Wide and there may be some overnight stays required.
Job Details:
- To provide field-based equipment support, including installation, training, and routine preventative and corrective maintenance across the company's range of machinery and systems.
- Activities must deliver a high-quality service in line with company standards, ensuring maximum customer satisfaction in an efficient and cost-effective manner.
Key Responsibilities:
- Respond promptly and effectively to requests from the Service Desk to attend customer sites.
- Install and carry out routine preventative and corrective maintenance on company equipment to the required standard, ensuring customer satisfaction.
- Support customer training activities as required.
- Provide technical telephone support to customers and internal staff.
- Assist customers and colleagues in resolving issues, offering practical and appropriate solutions.
- Communicate professionally, competently, and courteously with customers, suppliers, and colleagues, both verbally and in writing.
- Maintain personal technical skills and knowledge in line with company standards.
- Represent the company in a professional and efficient manner, adhering to company policies on conduct, appearance, and use of transport.
- Comply with customer site rules, including hygiene, health, and safety regulations where applicable.
- Ensure all service and fault-finding activities are carried out with minimal disruption to customer operations.
- Maintain tools and equipment in good working condition, ensuring readiness for all assignments.
- Resolve issues efficiently, liaising with customers as required and reporting findings to the Service Team Leader.
- Manage appropriate levels of spare parts, maintaining accurate records of stock usage and availability.
- Follow escalation procedures where necessary.
- Submit clear and accurate service reports for every visit, including time and mileage, within 3 working days.
- Ensure expenses are processed correctly using the company credit card, with accurate claims and supporting receipts submitted promptly.
- Complete and submit timesheets accurately and in a timely manner, including weekday and weekend work.
- Identify operational or service issues and report them to the Service Team Leader for review.
- Provide technical support to assembly and production teams when required, including testing, inspection, and evaluation of equipment.
- Support the training and development of assembly team members.
- Actively pursue ongoing personal and professional development relevant to the role.
Additional Responsibilities:
- Adhere to all health and safety policies and carry out duties in a safe and responsible manner.
- Build and maintain positive working relationships with all stakeholders.
- Contribute positively to team performance, morale, and company culture.
- Take ownership of work quality and aim to achieve right-first-time outcomes.
- Carry out any other reasonable duties as required.
Service Engineer in Cheltenham employer: SIMPLY RECRUITMENT GROUP LIMITED
Join a dynamic team as a Service Engineer in Cheshire, where we prioritise employee growth and satisfaction. With competitive salaries, generous holiday allowances, and a supportive work culture, we empower our staff to excel through ongoing training and development opportunities. Our commitment to quality service and customer satisfaction ensures that you will be part of a rewarding environment that values your contributions and fosters professional relationships.
Contact Details:
SIMPLY RECRUITMENT GROUP LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Engineer role.
✨Tip Number 2
Prepare for interviews by researching the company and its equipment. Familiarise yourself with their machinery and systems so you can speak confidently about how you can provide top-notch support. We want you to shine when you get that chance to impress!
✨Tip Number 3
Practice your communication skills! As a Service Engineer, you'll need to interact with customers and colleagues regularly. We suggest doing mock interviews or role-playing scenarios to ensure you can convey technical information clearly and professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Service Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight relevant experience, especially in field-based support and maintenance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific experiences that relate to customer satisfaction and technical support, as these are key for the role.
Showcase Your Communication Skills:Since you'll be communicating with customers and colleagues, it's important to demonstrate your communication skills in your application. Keep your language clear and professional, just like you would in the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SIMPLY RECRUITMENT GROUP LIMITED
✨Know Your Stuff
Make sure you brush up on the technical aspects of the machinery and systems you'll be working with. Familiarise yourself with common issues and solutions, as well as the company's products. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Showcase Your Customer Service Skills
As a Service Engineer, customer satisfaction is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations, as this will demonstrate your ability to maintain positive relationships.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a malfunctioning piece of equipment on-site. Think through your problem-solving process and be ready to articulate it clearly. This will help interviewers see your practical approach to challenges.
✨Dress the Part
Even though it's a field-based role, first impressions matter. Dress smartly for the interview to reflect professionalism. It shows that you take the opportunity seriously and are ready to represent the company well, adhering to their standards from the get-go.
