At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repair processes.
- Company: Join a prestigious accident repair centre in Dorking.
- Benefits: Competitive salary, 25 days holiday, and excellent training opportunities.
- Other info: Enjoy a clear pathway for career progression in a dynamic environment.
- Why this job: Be the face of a growing business and enhance your automotive skills.
- Qualifications: Customer service experience in the motor trade is preferred.
The predicted salary is between 30000 - 33000 £ per year.
Location: Dorking
Salary: £30,000 - £33,000
Hours: Monday to Friday | 45 hours per week
Holiday: 25 days + Bank Holidays
The Opportunity
We are currently recruiting for an experienced Customer Service Advisor / Bodyshop Service Advisor to join a prestigious and expanding accident repair centre in Dorking. This is an excellent opportunity to join a growing business representing prestige automotive brands, with excellent training, career development and progression opportunities. If you have customer service experience within the motor trade, bodyshop or automotive sector, we'd love to hear from you.
The Role
As a Bodyshop Customer Service Advisor, you will be the face of the business, providing an exceptional customer experience while ensuring manufacturer standards and guidelines are consistently maintained. Your responsibilities will include:
- Managing customers throughout the vehicle repair process.
- Providing regular and accurate customer updates.
- Liaising with internal departments to ensure repairs progress smoothly.
- Coordinating fleet allocation and vehicle movements.
- Managing customer expectations and resolving queries professionally.
- Ensuring customers receive a high level of service from initial contact through to vehicle collection.
- Working closely with colleagues to ensure operational efficiency.
- Maintaining manufacturer standards and procedures.
- Providing a professional and welcoming customer experience.
About You
We're looking for someone with:
- Previous Customer Service experience, ideally within the motor trade or automotive sector.
- Experience as a Bodyshop Advisor, Service Advisor or similar would be highly advantageous.
- Excellent communication and interpersonal skills.
- A professional and customer-focused approach.
- Strong organisational and administration skills.
- The ability to manage multiple customers and priorities effectively.
- Good attention to detail.
- Confidence liaising with internal teams and external customers.
- Autoflow experience is desirable but not essential.
What's on Offer?
- £30,000 - £33,000 salary
- Monday to Friday working 45-hour working week
- 25 days annual holiday + Bank Holidays
- Full internal and external training
- Manufacturer training with prestige automotive brands
- Excellent career development opportunities
- Clear pathway for progression
- Opportunity to enhance your automotive knowledge and skillset
- Growing and prestigious accident repair business
Customer Service Advisor/Bodyshop Advisor in Dorking employer: Simply Jobsworth
Join a dynamic engineering business in Aston, Birmingham, where you will not only receive full training but also have the chance to work on cutting-edge fuel safety technology. With a strong emphasis on employee growth and a supportive team culture, this role offers stable, long-term employment and opportunities for career progression, making it an excellent choice for hands-on individuals looking to make a meaningful impact.
