At a Glance
- Tasks: Lead and optimise operations in a dynamic conveyancing environment, ensuring compliance and efficiency.
- Company: Join a forward-thinking conveyancing business with a focus on innovation and growth.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Other info: Collaborative culture with a focus on continuous improvement and team accountability.
- Why this job: Make a real impact by enhancing client experiences and driving operational excellence.
- Qualifications: Experience in conveyancing operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The Head of Operations is responsible for the end‑to‑end operational performance of the legal delivery within this conveyancing business, ensuring the efficient, compliant, and scalable delivery of residential property services. The role focuses on optimising throughput, improving client experience, managing regulatory risk, and enabling profitable growth in a conveyancing environment.
This role acts as the operational bridge between legal delivery, compliance, technology, and commercial performance. Hybrid but will require the person to be able to visit our office locations in Daventry, Leeds, Cardiff.
- Lead all day‑to‑day conveyancing operations across teams, locations, and work types (sales, purchases and new build).
- Oversee pipeline management, capacity planning, and workload balancing across conveyancers and support teams.
- Represent the legal operations function to the Board, preparing material and attending meetings to ensure the Board are abreast of key activity and issues within this function.
Performance Management & Scalability
- Own operational KPIs including completions, time taken to take a new file through to exchange, fall‑through rates, conversion, complaints, and cost per matter.
- Drive continuous improvement initiatives to increase margin while maintaining quality and compliance.
Regulatory Compliance & Risk
- Work closely with Compliance, the HOLP, HOFA and MLRO to embed full compliance with SRA or CLC regulatory frameworks, AML regulations, sanctions regimes, and lender requirements.
- Maintain robust governance and risk management frameworks.
- Ensure adherence to Conveyancing Quality Scheme (CQS) standards where applicable and maintain lender panel eligibility.
- Ensure complaint handling, file audits, and remedial action planning all take place and are effective.
- Ensure operational processes support high Net Promoter Scores (NPS) and strong online reputation management.
Lead, coach, and develop our Legal Directors and Legal Managers within conveyancing. Build high‑performance, accountable teams with clear ownership and outcome focus. Support recruitment, onboarding, and retention strategies in a competitive conveyancing talent market. Embed our Simply organizational values to reinforce accountability for both performance and behaviours. Partner with IT and Legal Services leaders to introduce technology‑enabled process improvements. Ensure data integrity and reporting accuracy to support decision‑making at Board level.
Commercial & Financial Oversight
- Strong understanding of conveyancing workflows, lender requirements, and regulatory obligations (SRA / CLC).
- Strong commercial and financial acumen.
- Demonstrated capability of driving change and leading initiatives to achieve performance targets.
- Background in technology‑enabled or high‑growth conveyancing businesses would be preferred.
- Data‑driven with strong execution focus.
- Strong regulatory outcomes with minimal breaches.
- High client satisfaction and low complaint ratios.
- Enhanced Employee engagement and retention across our Legal population.
Head of Operations - FTC employer: Simply Conveyancing
As a leading conveyancing business, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while ensuring that our teams in Daventry, Leeds, and Cardiff collaborate effectively to deliver exceptional client experiences. With a strong focus on continuous improvement and regulatory compliance, we empower our employees to drive meaningful change and achieve their professional goals in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - FTC
✨Tip Number 1
Network like a pro! Get out there and connect with people in the conveyancing industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how you can contribute to optimising throughput and improving client experience. Show them you’re not just another candidate, but someone who can make a real impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in operational performance and compliance aligns with their needs. Highlight your experience in managing teams and driving continuous improvement initiatives – they’ll want to see that you can lead and inspire.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Head of Operations role!
We think you need these skills to ace Head of Operations - FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in managing operations, compliance, and performance metrics in a conveyancing environment. We want to see how you can optimise processes and improve client experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven change and led teams in previous positions. Remember, we love a good story that showcases your skills!
Showcase Your Leadership Skills:As a Head of Operations, you'll be leading teams and driving performance. Make sure to highlight your leadership style and any successful initiatives you've implemented. We’re looking for someone who can build high-performance teams and foster accountability!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Simply Conveyancing
✨Know Your Operations Inside Out
Make sure you understand the end-to-end operational performance in a conveyancing business. Brush up on key metrics like completions, fall-through rates, and client satisfaction scores. Being able to discuss these confidently will show that you're ready to take charge.
✨Showcase Your Compliance Knowledge
Familiarise yourself with SRA and CLC regulatory frameworks, as well as AML regulations. Be prepared to discuss how you've ensured compliance in previous roles and how you would maintain robust governance in this position.
✨Demonstrate Leadership Skills
Think about examples where you've led teams to success, especially in high-pressure environments. Highlight your experience in coaching and developing others, as well as how you've built accountable teams focused on outcomes.
✨Be Data-Driven
Prepare to talk about how you've used data to drive operational improvements in the past. Discuss specific initiatives you've led that resulted in enhanced performance or client satisfaction, and be ready to explain how you would apply this approach in the new role.
