At a Glance
- Tasks: Lead and optimise operations in a dynamic conveyancing environment.
- Company: Join a forward-thinking conveyancing business with a focus on innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a culture that values continuous improvement and accountability.
- Why this job: Make a real impact on client experience and operational efficiency.
- Qualifications: Experience in senior operational roles within UK residential conveyancing preferred.
The predicted salary is between 60000 - 80000 € per year.
The Head of Operations is responsible for the end‑to‑end operational performance of the legal delivery within this conveyancing business, ensuring the efficient, compliant, and scalable delivery of residential property services. The role focuses on optimising throughput, improving client experience, managing regulatory risk, and enabling profitable growth in a conveyancing environment. This role acts as the operational bridge between legal delivery, compliance, technology, and commercial performance.
Work Location: Hybrid but will require the person to be able to visit our office locations in Daventry, Leeds, Cardiff.
Key Responsibilities:
- Operational Leadership & Delivery: Lead all day‑to‑day conveyancing operations across teams, locations, and work types (sales, purchases and new build). Ensure files progress efficiently through each stage of the conveyancing lifecycle, improving velocity and reducing fall‑off. Embed clear service level agreements (SLAs) covering exchanges, completions, lender requirements, and client communication. Oversee pipeline management, capacity planning, and workload balancing across conveyancers and support teams. Represent the legal operations function to the Board, preparing material and attending meetings to ensure the Board are abreast of key activity and issues within this function.
- Performance Management & Scalability: Own operational KPIs including completions, time taken to take a new file through to exchange, fall‑through rates, conversion, complaints, and cost per matter. Drive continuous improvement initiatives to increase margin while maintaining quality and compliance. Enhance the existing operating models to support seasonal peaks and market volatility typical of the UK property market. Review and implement scalable processes and automation to support growth without proportional cost increases.
- Regulatory Compliance & Risk: Work closely with Compliance, the HOLP, HOFA and MLRO to embed full compliance with SRA or CLC regulatory frameworks, AML regulations, sanctions regimes, and lender requirements. Maintain robust governance and risk management frameworks. Ensure adherence to Conveyancing Quality Scheme (CQS) standards where applicable and maintain lender panel eligibility. Ensure complaint handling, file audits, and remedial action planning all take place and are effective. Champion a client‑centric operating model, ensuring clear communication, transparency, and consistent service. Strengthen relationships with lenders, brokers, estate agents, and introducers to support panel retention and growth. Ensure operational processes support high Net Promoter Scores (NPS) and strong online reputation management. Lead, coach, and develop our Legal Directors and Legal Managers within conveyancing. Build high‑performance, accountable teams with clear ownership and outcome focus. Support recruitment, onboarding, and retention strategies in a competitive conveyancing talent market. Embed a culture of continuous improvement and operational discipline. Embed our Simply organizational values to reinforce accountability for both performance and behaviours.
- Technology & Process Optimisation: Oversee the effective use of case management systems, third party tools, onboarding tools, AML platforms, LMS and Lender Exchange systems. Partner with IT and Legal Services leaders to introduce technology‑enabled process improvements. Ensure data integrity and reporting accuracy to support decision‑making at Board level. Own operational budgets, cost control, and productivity metrics. Support pricing strategy by aligning cost‑to‑serve with profitability targets. Partner with Finance to forecast volumes, staffing needs, and revenue delivery.
Skills & Experience:
- Senior operational leadership experience within UK residential conveyancing would be preferred.
- Strong understanding of conveyancing workflows, lender requirements, and regulatory obligations (SRA / CLC).
- Proven track record of improving throughput, reducing fall‑through, and scaling operations.
- Experience managing large, multi‑disciplinary teams in a regulated environment.
- Strong commercial and financial acumen.
- Demonstrated capability of driving change and leading initiatives to achieve performance targets.
- Experience working in CLC‑regulated specialist conveyancing firms.
- Background in technology‑enabled or high‑growth conveyancing businesses would be preferred.
- Exposure to lender panel management and introducer‑led growth models.
Personal Attributes:
- Operationally rigorous and commercially minded.
- Comfortable operating at Board level.
- Data‑driven with strong execution focus.
- Calm under pressure in peak market conditions.
- Credible leader with strong industry presence.
What Success Looks Like:
- Improved completion volumes and reduced cycle times.
- Strong regulatory outcomes with minimal breaches.
- High client satisfaction and low complaint ratios.
- Scalable operations capable of handling market surges.
- Reduced dependency on reactive or inefficient practices.
- Enhanced Employee engagement and retention across our Legal population.
Head of Operations - FTC in Daventry employer: Simply Conveyancing
As a leading conveyancing business, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while ensuring that our teams in Daventry, Leeds, and Cardiff collaborate effectively to deliver exceptional client experiences. With a strong focus on operational excellence and continuous improvement, we offer our employees the opportunity to lead impactful initiatives and drive meaningful change within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - FTC in Daventry
✨Tip Number 1
Network like a pro! Get out there and connect with people in the conveyancing industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve throughput and client satisfaction. Show them you’re not just another candidate; you’re the solution they need!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your achievements and how you’ve driven change in previous roles. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s make this happen together!
We think you need these skills to ace Head of Operations - FTC in Daventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational leadership within the conveyancing sector. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Showcase Your KPIs:When detailing your past roles, focus on the key performance indicators (KPIs) you've managed. We love numbers, so include specifics about completions, fall-through rates, and any improvements you've driven. This will help us see your impact at a glance.
Demonstrate Compliance Knowledge:Since regulatory compliance is crucial for us, make sure to mention your familiarity with SRA or CLC frameworks. Highlight any experience you have with AML regulations and governance frameworks to show you’re the right fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Simply Conveyancing
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the end-to-end operational performance in conveyancing. Brush up on key metrics like completions, fall-through rates, and SLAs. Being able to discuss these confidently will show that you're ready to lead operations effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed large teams and driven change in previous roles. Highlight your experience in building high-performance teams and how you've fostered a culture of continuous improvement. This will demonstrate your capability to lead and inspire others.
✨Understand Regulatory Compliance
Familiarise yourself with SRA and CLC regulations, as well as AML requirements. Be ready to discuss how you've ensured compliance in past roles and how you would approach this in the new position. This knowledge is crucial for maintaining operational integrity.
✨Be Data-Driven
Prepare to discuss how you've used data to drive decisions and improve operational performance. Bring examples of how you've leveraged technology to optimise processes and enhance client experiences. This will show that you're not just operationally savvy but also tech-savvy.
