At a Glance
- Tasks: Lead and optimise operations in a dynamic conveyancing environment.
- Company: Join a forward-thinking conveyancing business focused on growth and compliance.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Be part of a culture that values accountability, innovation, and continuous improvement.
- Why this job: Make a real impact by enhancing client experiences and driving operational excellence.
- Qualifications: Senior operational leadership experience in UK residential conveyancing preferred.
The predicted salary is between 60000 - 80000 € per year.
The Head of Operations is responsible for the end‑to‑end operational performance of the legal delivery within this conveyancing business, ensuring the efficient, compliant, and scalable delivery of residential property services. The role focuses on optimising throughput, improving client experience, managing regulatory risk, and enabling profitable growth in a conveyancing environment. This role acts as the operational bridge between legal delivery, compliance, technology, and commercial performance.
Work Location: Hybrid but will require the person to be able to visit our office locations in Daventry, Leeds, Cardiff.
Key Responsibilities
- Operational Leadership & Delivery
- Lead all day‑to‑day conveyancing operations across teams, locations, and work types (sales, purchases and new build).
- Ensure files progress efficiently through each stage of the conveyancing lifecycle, improving velocity and reducing fall‑off.
- Embed clear service level agreements (SLAs) covering exchanges, completions, lender requirements, and client communication.
- Oversee pipeline management, capacity planning, and workload balancing across conveyancers and support teams.
- Represent the legal operations function to the Board, preparing material and attending meetings to ensure the Board are abreast of key activity and issues within this function.
- Performance Management & Scalability
- Own operational KPIs including completions, time taken to take a new file through to exchange, fall‑through rates, conversion, complaints, and cost per matter.
- Drive continuous improvement initiatives to increase margin while maintaining quality and compliance.
- Enhance the existing operating models to support seasonal peaks and market volatility typical of the UK property market.
- Review and implement scalable processes and automation to support growth without proportional cost increases.
- Regulatory Compliance & Risk
- Work closely with Compliance, the HOLP, HOFA and MLRO to embed full compliance with SRA or CLC regulatory frameworks, AML regulations, sanctions regimes, and lender requirements.
- Work closely with Compliance, HOLP, HOFA, and MLRO to maintain robust governance and risk management frameworks.
- Ensure adherence to Conveyancing Quality Scheme (CQS) standards where applicable and maintain lender panel eligibility.
- Via the Legal Directors, ensure complaint handling, file audits, and remedial action planning all take place and are effective.
- Client & Lender Experience
- Champion a client‑centric operating model, ensuring clear communication, transparency, and consistent service.
- Strengthen relationships with lenders, brokers, estate agents, and introducers to support panel retention and growth.
- Ensure operational processes support high Net Promoter Scores (NPS) and strong online reputation management.
- People Leadership
- Lead, coach, and develop our Legal Directors and Legal Managers within conveyancing.
- Build high‑performance, accountable teams with clear ownership and outcome focus.
- Support recruitment, onboarding, and retention strategies in a competitive conveyancing talent market.
- Embed a culture of continuous improvement and operational discipline.
- Embed our Simply organizational values to reinforce accountability for both performance and behaviours.
- Technology & Process Optimisation
- Oversee the effective use of case management systems, third party tools, onboarding tools, AML platforms, LMS and Lender Exchange systems.
- Partner with IT and Legal Services leaders to introduce technology‑enabled process improvements.
- Ensure data integrity and reporting accuracy to support decision‑making at Board level.
- Commercial & Financial Oversight
- Own operational budgets, cost control, and productivity metrics.
- Support pricing strategy by aligning cost‑to‑serve with profitability targets.
- Partner with Finance to forecast volumes, staffing needs, and revenue delivery.
Skills & Experience
- Essential
- Senior operational leadership experience within UK residential conveyancing would be preferred.
- Strong understanding of conveyancing workflows, lender requirements, and regulatory obligations (SRA / CLC).
- Proven track record of improving throughput, reducing fall‑through, and scaling operations.
- Experience managing large, multi‑disciplinary teams in a regulated environment.
- Strong commercial and financial acumen.
- Demonstrated capability of driving change and leading initiatives to achieve performance targets.
- Desirable
- Experience working in CLC‑regulated specialist conveyancing firms.
- Background in technology‑enabled or high‑growth conveyancing businesses would be preferred.
- Exposure to lender panel management and introducer‑led growth models.
Personal Attributes
- Operationally rigorous and commercially minded.
- Comfortable operating at Board level.
- Data‑driven with strong execution focus.
- Calm under pressure in peak market conditions.
- Credible leader with strong industry presence.
What Success Looks Like
- Improved completion volumes and reduced cycle times.
- Strong regulatory outcomes with minimal breaches.
- High client satisfaction and low complaint ratios.
- Scalable operations capable of handling market surges.
- Reduced dependency on reactive or inefficient practices.
- Enhanced Employee engagement and retention across our Legal population.
Head of Operations - FTC in Dartford employer: Simply Conveyancing
As a leading conveyancing business, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while ensuring that our teams in Daventry, Leeds, and Cardiff collaborate effectively to deliver exceptional client experiences. With a strong focus on operational excellence and continuous improvement, we offer our employees the opportunity to lead impactful initiatives and drive meaningful change within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - FTC in Dartford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the conveyancing industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve throughput and client satisfaction. Show them you’re not just another candidate; you’re the solution they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your operational leadership experience aligns with their goals. Highlight your successes in improving KPIs and managing teams. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Head of Operations role!
We think you need these skills to ace Head of Operations - FTC in Dartford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in operational leadership within conveyancing, and don’t forget to mention any specific achievements that align with the job description.
Showcase Your Skills:We want to see your strong understanding of conveyancing workflows and regulatory obligations. Use examples from your past roles to demonstrate how you've improved throughput and managed large teams effectively.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make your key achievements stand out. We appreciate clarity, especially when it comes to your operational successes and metrics.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Simply Conveyancing
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the end-to-end operational performance in conveyancing. Brush up on key metrics like completions, fall-through rates, and SLAs. Being able to discuss these confidently will show that you're ready to lead operations effectively.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully led teams in a regulated environment. Think about times when you improved throughput or managed multi-disciplinary teams. This will help you showcase your ability to build high-performance teams and drive change.
✨Showcase Your Client-Centric Approach
Be ready to discuss how you've championed client experience in previous roles. Highlight any initiatives you've led that improved client communication or satisfaction. This is crucial for the role, so make it a focal point in your interview.
✨Familiarise Yourself with Regulatory Compliance
Understand the SRA and CLC regulatory frameworks, as well as AML regulations. Be prepared to talk about how you've ensured compliance in past roles. This knowledge will demonstrate your capability to manage risk and maintain high standards in operations.
