Senior User Researcher

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.

Role Overview: Join our Customer Experience Team to rethink insurance for entrepreneurs and small‑business owners in the UK and US. This role moves beyond conducting research. You will architect research, lead strategic work for the US market, and own an AI‑powered toolkit that powers our insights.

Responsibilities:

• Lead strategic research for the US market, tackling high‑priority business challenges across the full customer lifecycle.
• Build, own, and maintain our research AI‑powered toolkit to multiply team impact.
• Forge strategic partnerships across the organization, aligning research with digital product, marketing and commercial functions.
• Identify opportunities by triangulating qualitative nuance with quantitative scale and market trends.
• Architect compelling narratives that "hook" collaborators and stakeholders alike and drive action.

Qualifications:

• 7+ years of hands‑on experience conducting impactful user research.
• Expert at right‑sizing research, from 48‑hour AI‑accelerated pulse checks to multi‑week deep dives.
• Commercially minded, with a deep understanding of influencing company roadmaps and OKRs.
• AI‑native in workflow, using it daily to increase both quality and speed of output.
• Master storyteller who can transform complex data into memorable, actionable narratives.
• Self‑starter who takes full accountability for results and enjoys challenging the status quo.

Benefits:

• Great work‑life balance with manageable workloads and flexible hybrid working.
• 25 days annual leave (plus bank holidays) with the option to buy five additional days.
• Flexible parental leave: six months full pay for the primary caregiver and four weeks full pay for the secondary caregiver.
• Life event leave: extra days every two years for major life moments.
• Long‑serving employees receive a two‑week paid sabbatical after five years and four weeks after ten years.
• Private medical insurance through BUPA, covering pre‑existing conditions; plus a health cash plan.
• Competitive salary based on experience and market, with potential annual bonus.
• Access to a dedicated learning platform and mental health counselling.
• Pension match up to 5% and a tax‑free life assurance contribution, potentially increased to 10% with a flexible benefit scheme.
• Salary sacrifice car scheme allowing purchase of a new fully insured car on a fixed monthly amount after six months’ service.
• Flexible benefits scheme with an annual allocated amount for benefits such as critical illness cover, dental, travel or gym membership.

Employment Practices: Simply Business is committed to providing equality and opportunities for all employees and candidates. We offer a workplace where colleagues are treated with respect and dignity. We do not discriminate – directly or indirectly – on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during employment.