Senior Infrastructure Engineer

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades. We’re a technology company as well as one that sells insurance. Through our global social impact strategy, called 'The Big Dreams Project’, we're working to help 10,000 small businesses start or grow by 2030.

As a Senior BizOps Infrastructure Engineer you will be a key player in managing our global, multi-site IT infrastructure, ensuring its smooth operation, and driving continuous improvement. You will collaborate with 2 mid-level infrastructure engineers, a global Service Desk and Support team of 17, and a 20-member Information Security team. Your work will span a diverse technology stack, from end-user devices to cloud environments, with a focus on automation, security, and scalability. This is an exciting opportunity for a dynamic individual who thrives on meticulously designing IT architectural controls and standards, loves solving complex problems in a fast-paced environment, is passionate about cutting-edge technologies, and enjoys mentoring junior colleagues.

Responsibilities

• Lead and deliver large-scale technical projects across end-user device fleets (Windows/macOS), networks, and cloud environments.
• Translate complex business initiatives into actionable project plans, ensuring successful implementation in a modern cloud environment.
• Manage IT and Infrastructure projects that enhance our processes, networks, device deployments, and cloud/SaaS services.
• Oversee the day-to-day operations and maintenance of our network infrastructure, including our VMware SD-WAN, Meraki LAN, Mist WiFi, and Netskope SASE.
• Support and supervise two mid-level IT infrastructure engineers, helping them grow professionally.
• Drive automation and Infrastructure as Code (IaC) initiatives, leveraging tools like Terraform for configuration management and CI/CD.
• Develop and maintain helpful applications and scripts (PowerShell, Bash, Terraform and Python) to automate manual processes and improve efficiency.
• Serve as an escalation point and architectural owner for all internal technology platforms.
• Support the wider team’s implementation of mass deployment and management strategies for Windows and macOS end-user devices.
• Ensure industry-standard compliance and enhance security within our SaaS and PaaS cloud infrastructure.
• Identify areas for automation and continuous improvement, pragmatically advocating for their prioritisation.

We’re Looking For Someone Who Is

• Experienced in Infrastructure architectural level experience in a modern IT Infrastructure environment, with a strong focus on cloud-first solutions.
• Familiar with GitHub and proven experience writing and using scripts in production environments with PowerShell, Bash, Terraform or Python.
• Experienced working in a full cloud environment, with a strong preference for SaaS.
• Able to have a solid understanding of APIs and experience using them to pull information or update configurations and drive automation.
• Able to demonstrate IaC experience with working knowledge of Terraform or Ansible and a good understanding of CI/CD pipelines.
• Experienced in designing, implementing, maintaining, and supporting Identity and Access Management (IAM) solutions (e.g. Azure AD, Okta, Google Workspace).
• Capable of leading the lifecycle of Privileged Access Management (PAM) solutions, including policy definition, Just-In-Time (JIT) access implementation, and proactive monitoring of privileged activity for security threats.

Our Infrastructure Stack

• Operating Systems: Windows, macOS, ChromeOS, Linux
• Cloud: AWS, Azure and GCP
• Networking: VMware SD-WAN, Mist WiFi, Meraki LAN, Netskope SASE
• End-User Device Management: Microsoft Intune, JAMF, Google Workspace, Omnissa Workspace One
• Identity & Access Management: Okta, Google Workspace SSO, SAML, OIDC and SCIM integrations, EntraID
• Collaboration: Google Workspace, Zoom, Slack
• Automation/IaC: GitHub, PowerShell, Bash, Python, Terraform
• Patching: Automox, Nudge, Autopatch
• People Data: Workday
• ITSM: Fresh Service

Benefits

• A great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid.
• 25 days annual leave (plus bank holidays), with the option to buy five more days of holiday.
• Flexible parental leave with six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver.
• Life event leave every two years for significant moments in your life.
• Long-serving employees get a two-week paid sabbatical after five years of service, then four weeks off after ten years of service.
• Private medical insurance through BUPA, covering any pre-existing condition, plus a health cash plan for everyday medical expenses.
• A competitive salary based on your experience and the current market, with the potential to earn an annual bonus based on performance.

Employment Practices

Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.