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- Tasks: Lead digital transformation to protect small businesses and ensure fair outcomes.
- Company: A leading insurance provider dedicated to supporting small businesses.
- Benefits: Great work-life balance, 25 days annual leave, and hybrid working options.
- Other info: Collaborate with senior stakeholders and influence strategic direction.
- Why this job: Make a real impact on customer outcomes using data and AI-driven insights.
- Qualifications: Expertise in insurance regulations and strong analytical skills required.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Who Are We? We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.
What Is the Opportunity? Join our Second Line Risk and Compliance team in London to lead a digital transformation in how we protect our customers. You will be at the heart of our mission to champion fair value for over 900,000 small business owners, ensuring they receive the positive outcomes they deserve. By embedding the Consumer Duty principle through powerful data storytelling and testing, you’ll help us maintain an ethical culture and provide a second‑line challenge that translates regulatory goals into tangible customer and commercial benefits.
What makes this role different? You won’t be stuck with manual, periodic reviews; instead, you’ll be pioneering a continuous, data‑driven assurance model. You’ll have high‑level visibility, collaborating directly with senior stakeholders to shape the future of oversight using data and AI‑powered predictive analytics, moving beyond identifying governance and process gaps to influencing strategic direction.
As Our Conduct & Outcome Oversight Manager You’ll:
- Oversee conduct and customer outcome metrics in real‑time to provide early warnings before the business nears its risk appetite.
- Provide ongoing assurance of the effectiveness of our product governance arrangements and the outcomes they are achieving.
- Seek and implement automated and AI‑driven ways to monitor customer interactions for vulnerability signals and fair value friction points.
- Predict emerging risks by using automated scanning tools to monitor social media and market trends.
- Perform deep‑diving effectiveness testing on customer‑facing controls to prove they deliver fair and reliable outcomes.
- Analyse the underlying conduct and root causes behind failures rather than just identifying simple process gaps.
- Support Compliance Business Partners to test process designs and ensure they align with regulatory expectations.
- Inform continuous compliance policy and education improvements based on the insights and findings you uncover.
We’re Looking For Someone Who Is:
- An insurance sector expert with a solid understanding of the industry and its specific regulatory landscape.
- A technical compliance master with extensive knowledge of FCA Conduct Rules and the practical application of Consumer Duty.
- An expert analyst with a proven ability to identify risks within complex data and deliver high‑impact data visualisation/reporting.
- An automation leader with significant experience using AI and automated tools to build scalable compliance processes.
- An influential communicator who can speak data to developers, profit to commercial leads, and protection to management and the Board.
- A strategic challenger with the courage to provide robust second‑line oversight while offering commercial recommendations.
What Are The Benefits Of Working At Simply Business: Great work‑life balance with manageable workloads and flexibility to work hybrid. 25 days annual leave (plus
Conduct & Outcome Oversight Manager in London employer: Simply Business
Contact Detail:
Simply Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct & Outcome Oversight Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to show how you align with their mission. Remember, confidence is key!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. And hey, if you’re interested in this role, make sure to apply through our website for the best chance!
We think you need these skills to ace Conduct & Outcome Oversight Manager in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and the company. Dive into the job description and pick out key phrases that resonate with your experience. We want to see how your skills align with our mission to support small businesses!
Tailor Your Application: Don’t just send a generic CV and cover letter. Customise your application to highlight relevant experiences that showcase your expertise in compliance and data analysis. Show us why you're the perfect fit for the Conduct & Outcome Oversight Manager role!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s industry-specific. We appreciate a well-structured application that gets straight to the point while still reflecting your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Simply Business
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance sector and the specific regulatory landscape. Familiarise yourself with FCA Conduct Rules and Consumer Duty principles, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and visualisation. Bring examples of how you've identified risks within complex datasets and how your insights have led to tangible improvements. This will show that you can deliver high-impact results.
✨Be a Tech Whiz
Highlight your experience with AI and automated tools. Be ready to talk about how you've used technology to build scalable compliance processes. This role is all about digital transformation, so showing your tech-savviness will set you apart.
✨Communicate Effectively
Practice explaining complex data in simple terms. You’ll need to communicate with various stakeholders, so being able to translate data insights into actionable recommendations is key. Think of examples where you've successfully influenced decisions through your communication skills.