Conduct & Outcome Oversight Manager

Who Are We? We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.

What Is the Opportunity?

Join our Second Line Risk and Compliance team in London to lead a digital transformation in how we protect our customers. You will be at the heart of our mission to champion fair value for over 900,000 small business owners, ensuring they receive the positive outcomes they deserve. By embedding the Consumer Duty principle through powerful data storytelling and testing, you’ll help us maintain an ethical culture and provide a second‑line challenge that translates regulatory goals into tangible customer and commercial benefits. What makes this role different? You won’t be stuck with manual, periodic reviews; instead, you’ll be pioneering a continuous, data‑driven assurance model. You’ll have high‑level visibility, collaborating directly with senior stakeholders to shape the future of oversight using data and AI‑powered predictive analytics, moving beyond identifying governance and process gaps to influencing strategic direction.

As Our Conduct & Outcome Oversight Manager You’ll

• Oversee conduct and customer outcome metrics in real‑time to provide early warnings before the business nears its risk appetite.
• Provide ongoing assurance of the effectiveness of our product governance arrangements and the outcomes they are achieving.
• Seek and implement automated and AI‑driven ways to monitor customer interactions for vulnerability signals and fair value friction points.
• Predict emerging risks by using automated scanning tools to monitor social media and market trends.
• Perform deep‑diving effectiveness testing on customer‑facing controls to prove they deliver fair and reliable outcomes.
• Analyse the underlying conduct and root causes behind failures rather than just identifying simple process gaps.
• Support Compliance Business Partners to test process designs and ensure they align with regulatory expectations.
• Inform continuous compliance policy and education improvements based on the insights and findings you uncover.

We’re Looking For Someone Who Is

• An insurance sector expert with a solid understanding of the industry and its specific regulatory landscape.
• A technical compliance master with extensive knowledge of FCA Conduct Rules and the practical application of Consumer Duty.
• An expert analyst with a proven ability to identify risks within complex data and deliver high‑impact data visualisation/reporting.
• An automation leader with significant experience using AI and automated tools to build scalable compliance processes.
• An influential communicator who can speak data to developers, profit to commercial leads, and protection to management and the Board.
• A strategic challenger with the courage to provide robust second‑line oversight while offering commercial recommendations.

What Are The Benefits Of Working At Simply Business

• Great work‑life balance with manageable workloads and flexibility to work hybrid.
• 25 days annual leave (plus bank holidays) with the option to buy five more days.
• Flexible parental leave: six months full pay for primary caregivers, four weeks full pay for secondary caregivers.
• Life event leave: extra days every two years for major life moments, plus a two‑week paid sabbatical after five years and four weeks after ten years.
• Private medical insurance through BUPA covering pre‑existing conditions, and a health cash plan for everyday medical expenses.
• Competitive salary based on experience and market, with potential annual bonus.
• Access to a dedicated learning platform and mental health support via counselling.
• Pension match up to five per cent and a tax‑free life assurance policy up to four times basic salary, increaseable to ten times through flexible benefits.
• Salary sacrifice car scheme, and flexible benefits allocation for critical illness, dental, travel or gym membership.

Employment Practices

Simply Business is committed to providing equality and opportunities for all employees and candidates. We offer a workplace where colleagues are treated with respect and dignity. We do not discriminate on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during employment.