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- Tasks: Support students with queries and manage course enrolments in a dynamic environment.
- Company: Join Simply Academy, a leading provider of financial education in the UK.
- Benefits: Enjoy a competitive salary, flexible work options, and a supportive team culture.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service or administration, with strong communication skills.
- Other info: Work from Home Fridays and opportunities for personal growth await you!
The predicted salary is between 24000 - 25000 £ per year.
Location: Bishop's Stortford (CM22 7TD)
Salary Range: £24,000 - £25,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday 9.00 to 5.30
Simply Academy, one of the UK's leading providers of financial education, is seeking a motivated and customer-focused Student Services Adviser to join our friendly team at our Bishop's Stortford headquarters. This role is ideal for someone who enjoys supporting learners, working in a busy administrative environment, and delivering excellent service. You'll be part of a collaborative team dedicated to helping students succeed throughout their learning journey.
About the role:
- Provide first-line support to students via phone and email, responding to queries promptly and professionally
- Process course enrolments and maintain accurate student records
- Assist with course bookings, certificates, and learning platform access
- Liaise with trainers and internal departments to ensure a smooth learner experience
- Support administrative processes across the student lifecycle
- Contribute to maintaining and improving service quality standards
About you:
- Previous experience in an administrative or customer service role (education or training sector experience desirable)
- Excellent communication and organisational skills
- Confident using Microsoft Office and database/CRM systems
- A friendly, professional, and proactive approach to work
- A genuine interest in supporting learners and delivering a positive student experience
Join a supportive, growing organization that values teamwork, development, and flexibility including our Work from Home Fridays initiative.
*In line with our Safer Recruitment Policy 2022, Simply Academy will request a Disclosure and Barring Service (DBS) is supplied as a condition of every appointment and will conform with statutory and non-statutory guidance contained in 'Keeping Children Safe in Education 2022'.
Customer Service Administrator employer: Simply Academy Ltd
Contact Detail:
Simply Academy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills match what they’re looking for. Practice common interview questions, especially around customer service scenarios, so you can shine when it’s your turn to talk.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you’re genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that perfect job. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting learners and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of interaction with students, make sure your application reflects your excellent communication skills. Whether it's through your writing style or the way you present your experiences, let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Simply Academy Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Adviser. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like processing course enrolments and providing first-line support.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare to demonstrate your skills during the interview. Think of examples where you've effectively resolved customer queries or collaborated with a team. Practising common interview questions can help you articulate your thoughts clearly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, you might be asked how you would handle a difficult student query. Prepare by thinking through potential challenges you could face in the role and how you would address them.
✨Express Your Passion for Education
Since the role is centred around supporting learners, convey your genuine interest in education and helping students succeed. Share any relevant experiences or motivations that highlight your commitment to delivering a positive student experience.
