Fulfilment Manager in Manchester

About SimpliSafe: SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t. Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019, SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72.

The Role: We are looking for an experienced and commercially minded Fulfilment Manager to lead our Manchester warehouse operation and drive the growth of our SimpliLogistics our new third-party logistics (3PL) business. This is a hands-on leadership role combining day-to-day warehouse management with a clear commercial remit: to develop and expand our FBA fulfillment service for external clients. Following an internal transition, you will take ownership of a well-established operation and be empowered to raise standards, build client relationships, and develop a scalable 3PL offering. The ideal candidate will bring proven Amazon FBA expertise alongside experience managing third-party client accounts.

What you’ll do:

• Warehouse Operations
• Manage the day-to-day operation of our Manchester fulfilment warehouse, ensuring accuracy, efficiency, and compliance across all inbound and outbound activity.
• Lead, develop, and motivate a team of three, setting clear performance expectations and fostering a positive working culture.
• Oversee stock management, inventory accuracy, and cycle counts, maintaining high levels of order accuracy and on-time despatch.
• Ensure the warehouse is maintained to a high standard of safety, organisation, and cleanliness in line with health and safety requirements.
• Manage carrier and supplier relationships, negotiating service levels and resolving issues promptly.
• Track KPIs and produce regular operational reports for senior leadership.
• Amazon FBA & 3PL Business Development
• Own and grow our Amazon FBA fulfilment service for third-party clients, acting as the primary point of contact for onboarding, day-to-day account management, and issue resolution.
• Prepare, label, and ship FBA inventory in strict compliance with Amazon’s requirements, minimising stranded inventory, chargebacks, and defect rates.
• Identify opportunities to expand the 3PL client base, supporting business development efforts with pricing proposals, service overviews, and operational capability statements.
• Build and maintain strong relationships with existing 3PL clients, providing clear communication on order status, SLA performance, and any exceptions.
• Stay current with Amazon Seller Central and Vendor Central requirements, policy changes, and best practices to ensure ongoing compliance.
• Contribute to the development of scalable processes and systems that can support increased 3PL volume as the business grows.

What Values You’ll Share:

• Essential
• Proven experience in warehouse management or fulfilment operations, with direct team leadership responsibility.
• Hands-on experience with Amazon FBA — including prep, labelling, shipment creation, and Seller Central management.
• Strong understanding of inventory management, stock accuracy, and order fulfilment workflows.
• Excellent organisational and communication skills with the ability to manage multiple priorities.
• Commercially aware with a proactive, problem-solving approach.
• Proficient in warehouse management systems (WMS) and Microsoft Office / Google Workspace.
• Desirable
• Previous experience managing third-party logistics clients or operating within a 3PL environment.
• Familiarity with Amazon Vendor Central and/or multi-channel fulfilment.
• Experience preparing for and passing Amazon FC audits or quality inspections.
• Knowledge of carrier integrations, shipping platforms (e.g. Royal Mail, DHL, UPS).
• Experience scaling a fulfillment operation or launching new client services.

What’s in it for you? Working at Simplisafe, you’ll have access to:

• Competitive salary and annual bonus
• 28 days holiday + bank holidays
• Enhanced pension
• Life assurance
• Private dental and healthcare
• Free eye test and contribution to glasses
• Employee Assistance Programme
• Access to retail discounts via Perks at Work membership
• SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.)
• Cycle to work scheme
• Team social events (annual summer and christmas parties, amongst other socials)

The target annual base pay range for this role is £40,000.00 to £45,000.00. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-uk@simplisafe.co.uk.