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- Tasks: Provide real-time support to customers via phone, email, and live chat.
- Company: Join SimpliSafe, a leading home security company on a mission to protect homes.
- Benefits: Enjoy 36 days holiday, enhanced pension, private healthcare, and team social events.
- Why this job: Be part of a customer-obsessed team making a real impact in people's lives.
- Qualifications: Customer service experience is essential; tech support experience is a plus.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
SimpliSafe Greater Manchester, England, United Kingdom
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SimpliSafe Greater Manchester, England, United Kingdom
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Join to apply for the Customer Support Advisor role at SimpliSafe
About SimpliSafe:
At SimpliSafe, we\’re not just another home security company — we\’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we\’re just getting started.
About SimpliSafe:
At SimpliSafe, we\’re not just another home security company — we\’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we\’re just getting started.
Since launching in the UK in 2019, we\’ve received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it\’s our people who make all the difference. Now, we\’re looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level.
The Role:
As a Customer Support Advisor, you\’ll be at the heart of our customer journey – providing real-time support to our customers. You\’ll work across phones, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes.
What You\’ll Do
- Managing inbound and outbound call workflows in a timely manner
- Communicating with our customers via Phone, Email, Live Chat and Social Media
- Supporting our customers technical enquiries and offering solutions
- Identifying and assisting customer\’s needs and requirements
- Troubleshooting issues with our customers
- Ensuring excellent call quality and working to achieve \’first call resolution\’ (FCR) on all calls
- Proactively contacting customers to ensure their satisfaction
What You\’ll Need
- Experience in technical support is desirable
- Experience in customer service is essential
- Must be an excellent communicator with the ability to build rapport quickly and easily with customers from all walks of life
- Must be able to prioritise effectively and work efficiently
- Strong phone contact handling skills and active listening
- Team player – must be able to follow instructions, accept and apply feedback
- Customer orientation and ability to adapt/respond to different characters.
- Adept in problem solving and skilled in troubleshooting
- Strong attention to detail, a Tech Support Representative will provide support and resolve any problems that our customers may face involving their security system with accuracy and efficiency.
What Values You\’ll Share:
- Customer Obsessed – We understand our customers and aim to build long term relationships and trust.
- Aim High – We are always challenging ourselves and others to grow and improve.
- No Ego – We drive to succeed as a team and learn from our mistakes.
- One Team – We collaborate and win as a team.
- Lift As We Climb – We invest in developing others and ourselves.
- Lean & Nimble – We test, learn and improve.
What\’s in it for you?
Working at Simplisafe, you\’ll have access to:
- 36 Days holiday entitlement
- Enhanced pension
- Life assurance
- Private dental and healthcare
- Free eye test and contribution to glasses
- Employee Assistance Programme
- Access to retail discounts
- SimpliWell – Wellbeing contribution (e.g. gym, spa day, athleisure etc.)
- Cycle to work scheme
- Team social events (annual summer and christmas parties, amongst other socials)
- Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc
Ready to Make an Impact?
If you\’re passionate about customer service, love tech, and want to be part of something meaningful—we want to hear from you.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-uk@simplisafe.co.uk.
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Customer Support Advisor employer: SimpliSafe
Contact Detail:
SimpliSafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know SimpliSafe! Research the company, its mission, and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Support Advisor, you'll need to build rapport quickly. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle technical inquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the SimpliSafe family.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Your Customer Obsession: When you're writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that customer-obsessed attitude!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Customer Support Advisor role. We want to see how you fit into our mission of making every home secure.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. We can’t wait to hear from you!
How to prepare for a job interview at SimpliSafe
✨Know the Company
Before your interview, take some time to research SimpliSafe. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. This will demonstrate your customer-obsessed mindset.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions if needed. It’s a crucial skill for the role and will impress your interviewers.
✨Prepare for Technical Questions
Since the role involves providing technical support, be ready to answer questions related to troubleshooting and problem-solving. Brush up on common technical issues related to security systems and think through how you would approach resolving them.
