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- Tasks: Provide real-time support via phone, email, and chat to help customers feel safe.
- Company: Join SimpliSafe, a leading home security company protecting over 4 million customers.
- Benefits: Enjoy 36 days holiday, enhanced pension, private healthcare, and team social events.
- Why this job: Be part of a mission-driven team that values customer relationships and personal growth.
- Qualifications: Customer service experience is essential; technical support experience is a plus.
- Other info: We embrace diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 36000 ÂŁ per year.
SimpliSafe Greater Manchester, England, United KingdomJoin or sign in to find your next job Join to apply for the Customer Support Advisor role at SimpliSafeSimpliSafe Greater Manchester, England, United Kingdom1 day ago Be among the first 25 applicantsJoin to apply for the Customer Support Advisor role at SimpliSafeAbout SimpliSafe:
At SimpliSafe, we\’re not just another home security company — we\’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we\’re just getting started.About SimpliSafe:
At SimpliSafe, we\’re not just another home security company — we\’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we\’re just getting started.
Since launching in the UK in 2019, we\’ve received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it\’s our people who make all the difference. Now, we\’re looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level.
The Role:
As a Customer Support Advisor, you\’ll be at the heart of our customer journey – providing real-time support to our customers. You\’ll work across phones, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes.
What You\’ll Do
Managing inbound and outbound call workflows in a timely mannerCommunicating with our customers via Phone, Email, Live Chat and Social MediaSupporting our customers technical enquiries and offering solutionsIdentifying and assisting customer\’s needs and requirementsTroubleshooting issues with our customersEnsuring excellent call quality and working to achieve \’first call resolution\’ (FCR) on all callsProactively contacting customers to ensure their satisfaction
What You\’ll Need
Experience in technical support is desirableExperience in customer service is essentialMust be an excellent communicator with the ability to build rapport quickly and easily with customers from all walks of lifeMust be able to prioritise effectively and work efficientlyStrong phone contact handling skills and active listeningTeam player – must be able to follow instructions, accept and apply feedbackCustomer orientation and ability to adapt/respond to different characters.Adept in problem solving and skilled in troubleshootingStrong attention to detail, a Tech Support Representative will provide support and resolve any problems that our customers may face involving their security system with accuracy and efficiency.
What Values You\’ll Share:
Customer Obsessed – We understand our customers and aim to build long term relationships and trust.Aim High – We are always challenging ourselves and others to grow and improve.No Ego – We drive to succeed as a team and learn from our mistakes.One Team – We collaborate and win as a team.Lift As We Climb – We invest in developing others and ourselves.Lean & Nimble – We test, learn and improve.
What\’s in it for you?
Working at Simplisafe, you\’ll have access to:
36 Days holiday entitlementEnhanced pensionLife assurancePrivate dental and healthcareFree eye test and contribution to glassesEmployee Assistance ProgrammeAccess to retail discountsSimpliWell – Wellbeing contribution (e.g. gym, spa day, athleisure etc.)Cycle to work schemeTeam social events (annual summer and christmas parties, amongst other socials)Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc
Ready to Make an Impact?
If you\’re passionate about customer service, love tech, and want to be part of something meaningful— we want to hear from you .
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-uk@simplisafe.co.uk .Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function OtherIndustries Computers and Electronics ManufacturingReferrals increase your chances of interviewing at SimpliSafe by 2xSign in to set job alerts for \”Customer Support Advisor\” roles. Greater Manchester, England, United Kingdom 3 months agoStockport, England, United Kingdom 1 week agoSalford, England, United Kingdom 1 week agoManchester, England, United Kingdom 13 hours agoManchester, England, United Kingdom 1 month agoCustomer Service Advisor – Energy (Manchester) Manchester, England, United Kingdom 2 weeks agoCustomer Experience and Support Specialist Cheadle, England, United Kingdom 1 day agoOldham, England, United Kingdom 3 weeks agoBury, England, United Kingdom 1 month agoCall Center Representative Agent Work From Home – Part-Time Focus Group Panelist Manchester, England, United Kingdom 6 days agoGreater Manchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 1 day agoManchester, England, United Kingdom 1 week agoCustomer Service Representative Agent Work From Home – Part-Time Focus Group Panelist Manchester, England, United Kingdom 21 hours agoManchester, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 1 month agoManchester, England, United Kingdom 1 week agoWhitefield, England, United Kingdom 6 days agoCustomer Service Colleague – Manchester Airport Manchester, England, United Kingdom 3 days agoManchester, England, United Kingdom 3 months agoSalford, England, United Kingdom 1 week agoCustomer Support Co-ordinator – 12 Month Maternity Cover Greater Manchester, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 1 week agoBury, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 4 days agoManchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 1 day agoManchester, England, United Kingdom 1 week agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Support Advisor employer: SimpliSafe
Contact Detail:
SimpliSafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with SimpliSafe's products and services. Understanding their smart security systems will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since you'll be providing support via phone, email, and live chat, being able to explain complex issues in simple terms is crucial for success in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your experience and align with SimpliSafe's value of being customer-obsessed.
✨Tip Number 4
Engage with SimpliSafe on social media platforms. This can give you insights into their company culture and values, which you can reference in your discussions, showing that you're a good fit for their team-oriented environment.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Use keywords from the job description, such as 'excellent communicator' and 'problem-solving skills', to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific examples of how you've helped customers in the past and how you align with SimpliSafe's values, like being customer-obsessed and a team player.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively across various channels (phone, email, live chat). Provide examples of how you've built rapport with customers and resolved their issues efficiently.
Highlight Relevant Experience: If you have previous experience in a similar role, make sure to detail it. Discuss any technical support roles you've held and how they prepared you for this position at SimpliSafe, focusing on your troubleshooting abilities and attention to detail.
How to prepare for a job interview at SimpliSafe
✨Show Your Customer Obsession
Demonstrate your passion for customer service by sharing specific examples of how you've gone above and beyond to help customers in previous roles. This aligns perfectly with the company's value of being 'Customer Obsessed'.
✨Communicate Clearly and Confidently
As a Customer Support Advisor, communication is key. Practice articulating your thoughts clearly and confidently, whether it's over the phone or via email. Consider role-playing common customer scenarios to enhance your skills.
✨Highlight Your Technical Skills
Since the role involves providing technical support, be prepared to discuss your technical knowledge and troubleshooting experience. Share examples of how you've resolved technical issues in the past, showcasing your problem-solving abilities.
✨Emphasise Teamwork and Adaptability
The company values collaboration and adaptability. Be ready to discuss how you've worked effectively in teams and adapted to different customer personalities. Highlight any experiences where you successfully navigated challenges as part of a team.
