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For Companies At a Glance
- Tasks: Engage with customers to convert interest into sales and enhance their experience.
- Company: Join SimpliSafe, a leading smart security company with a customer-first culture.
- Benefits: Enjoy 36 days holiday, private medical cover, and wellness allowances.
- Why this job: Make a real impact in home security while growing your career.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Dynamic team environment with regular socials and career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At SimpliSafe, we’re on a mission to make every home feel safe and secure. Our smart security systems protect over 4 million customers across the US and UK, and we’re continuing to grow at pace. Since launching in the UK in 2019, we’ve earned top Trustpilot ratings, glowing press reviews, and a Net Promoter Score of 72+. But what really sets us apart is our people. We’re customer-obsessed, supportive, and serious about doing things properly.
This is a sales role where you will play an important part in turning interest into customers and making a real impact every day. You will be answering inbound calls and making outbound calls to potential customers from leads we have received. These are not cold or unsolicited calls. You will be speaking with people who have already shown interest in our smart home security solutions, helping them feel confident about protecting their homes. A background in sales would be beneficial for this role. There is clear room to grow. As your knowledge and confidence build, you will have the opportunity to progress your career within the team.
What You’ll Do
- To answer incoming calls and make proactive outbound calls to convert to sales and retain our customers within agreed service standards.
- Achievement of targets and KPIs whilst maintaining high quality standards.
- Enhance the customer experience through acting on Trustpilot reviews, NPS and CSAT.
- Stay ahead of the game with strong product and competitor knowledge.
- Take ownership for personal development areas in order to achieve objectives, using the support of line manager /L&D if required.
- Identifies and encourages behaviour that supports the company values.
- Prompt investigation, assisting in the prevention of fraud, recording and management of problems reported by customers/Advisors, reporting back to the management team when required.
Progression Pathway
We’re committed to developing our people and creating genuine career opportunities. Progression is supported through structured training, coaching, and regular development conversations.
What we are looking for
- Previous sales experience is essential.
- Proven ability to meet (and smash) performance targets.
- Top‑notch communication and interpersonal skills.
- Comfortable discussing technical products and services in an easy‑to‑understand way.
- A positive, solutions‑focused mindset.
- Team spirit, motivation, and a proactive approach.
- Reliability, punctuality, and strong time management.
The values you’ll bring
- Customer Obsessed – you care about delivering a great experience.
- Aim High – you’re motivated to learn and improve.
- No Ego – you’re open to feedback and collaboration.
- One Team – you support your colleagues and share knowledge.
- Lift As We Climb – you grow alongside others.
- Lean & Nimble – you adapt quickly and embrace change.
Benefits and culture
We offer a competitive benefits package that we review regularly to ensure it continues to reflect what matters most to our people. This includes:
- 36 days holiday.
- Private medical and dental cover.
- Life assurance.
- Employee Assistance Programme.
- Free eye tests and contribution towards glasses.
- SimpliWell wellbeing allowance to spend on things that matter to you, such as gym equipment, spa gift vouchers, or gym clothes etc.
- Cycle to work scheme.
- Retail discounts and Perks at Work.
We also invest heavily in our culture, with social events and experiences such as:
- Celebrating milestone work anniversaries.
- Regular team socials, monthly lunches, payday breakfasts, snacks and freebies.
If you’re sales‑focused, enjoy customer service, and want to build a career within a growing business, we’d love to hear from you.
Sales & Loyalty Advisor in Manchester employer: SimpliSafe UK
Contact Detail:
SimpliSafe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Loyalty Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into SimpliSafe’s mission and values. Understanding what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Since this role is all about sales, be ready to demonstrate your skills. Role-play common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your customer obsession! During your conversations, highlight any past experiences where you went above and beyond for a customer. This will resonate well with SimpliSafe’s values and show that you’re a perfect fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Sales & Loyalty Advisor in Manchester
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight any previous sales experience you have. We want to see how you've smashed targets in the past and how you can bring that energy to our team!
Be Customer Obsessed: Since we're all about delivering a great customer experience, share examples of how you've gone above and beyond for customers. This will show us that you truly care about making a difference!
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SimpliSafe UK
✨Know Your Stuff
Before the interview, make sure you’re well-versed in SimpliSafe’s products and services. Familiarise yourself with their smart home security systems and understand what sets them apart from competitors. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience and how you've met or exceeded targets in the past. Think of specific examples where you turned interest into sales, as this aligns perfectly with the role of a Sales & Loyalty Advisor. Be ready to demonstrate your communication skills and how you can build rapport with customers.
✨Emphasise Customer Obsession
SimpliSafe values a customer-obsessed mindset, so be prepared to share instances where you’ve gone above and beyond for customers. Highlight your ability to enhance customer experiences and how you handle feedback, especially in relation to Trustpilot reviews and NPS scores.
✨Be Ready to Adapt
The role requires a proactive approach and the ability to adapt quickly. Think of examples from your past where you’ve had to embrace change or learn new things on the fly. This will show that you embody the 'Lean & Nimble' value that SimpliSafe cherishes.