At a Glance
- Tasks: Engage with customers, providing exceptional support during property transactions.
- Company: Join Simplify, the UK's largest property services group, known for its growth and stability.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, life assurance, and retail discounts.
- Other info: No experience needed; comprehensive training provided and referral bonuses available.
- Why this job: This role offers personal and financial fulfilment in a supportive, diverse environment.
- Qualifications: Strong customer service skills, communication abilities, and basic computer literacy required.
The predicted salary is between 20750 - 30000 £ per year.
TRAINEE SALES NEGOTIATOR - CUSTOMER SERVICE
Basic Salary: £26,393.75 + Bonus (£31,150.00 OTE)
St. Ives, Cambridgeshire
This is an entry-level position, no experience needed and we provide all the training!
So you’ve got customer service skills that rival the best and you have emotional intelligence which makes you exceptional at building relationships.
Come join in the fun with Move With Us at Simplify!
Known internally as a Sales Negotiator, if you decide this Trainee Sales Negotiator - Customer Service position is the role for you then you’ll be joining the UK’s largest group of property services, a business that is constantly looking to expand, and one that will give you the challenge and security needed in todays job market.
Benefits
Competitive Salary of £26,393.75 + uncapped bonus (circa £31,150.00 OTE), a modern office in beautiful surroundings, 25 Days Holiday rising with length of service (Plus 8 Days Public Holiday), Option To Buy Or Sell an additional 5 days' Holiday, Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP-24 hour service, Retail Discounts Plus Many More!
What You’ll Be Doing
This role is all about customer service. It’s about being able to understand your customers and stakeholders, having the emotional intelligence to put yourself in their shoes and give them unrivalled support through property transactions.
You’ll need to be professional, adaptable, and a solid communicator both in written and verbal format with various stakeholders of all levels, but most of all, you need to be approachable and someone people feel comfortable with - someone they can trust.
Get this right and you’ll find yourself in an incredibly fulfilling role, both financially and personally.
OUR HIRING PROCESS
- You’ve checked out our job ad
- It’s gathered your interest and you’ve applied using our easy application process
- If selected, you come meet our lovely team and we discuss the finer details
- If successful, we make the offer and get the ball rolling
- After joining us recommend friends to come over too and earn a sweet referral bonus - for each one!
Requirements
It goes without saying that the biggest element of this role is customer service and communication, and whether it's on the phone, in person, or via email, you’ll need to be able to communicate with the best of them! You’ll be a great listener and confident problem solver too. We would like to see evidence of you having previously worked in a busy office environment successfully, ideally in a customer service or sales position, with good administration skills. Finally, you’ll be computer literate with a good working knowledge of Microsoft software and be able and willing to work out of our St. Ives office in Cambridgeshire. Please note that this role exists within two different departments at Move With Us - Developer and Probate - with the respective team managers responsible for the allocation of the successful candidate, however should a candidate express a preference for team this will be taken into consideration.
OUR PEOPLE
Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
About Us
Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.
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Trainee Sales Negotiator - Customer Service employer: Simplify
Simplify is an exceptional employer located in Leicester, offering a dynamic and collaborative work environment where employees can thrive. With a strong focus on career development, ongoing training, and a supportive culture, team members are empowered to build expertise in compliance and identity verification while enjoying a comprehensive benefits package that includes generous holiday allowances and wellbeing support. Join us to be part of a leading property services group that values excellence and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Sales Negotiator - Customer Service
✨Tip Number 1
Familiarise yourself with the property market and customer service best practices. Understanding the basics of property transactions will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will boost your confidence and prepare you to demonstrate your emotional intelligence and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Simplify or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
We think you need these skills to ace Trainee Sales Negotiator - Customer Service
Some tips for your application 🫡
Highlight Customer Service Skills:In your application, emphasise your customer service skills. Provide specific examples of how you've successfully interacted with customers in previous roles or situations, even if they were informal.
Show Emotional Intelligence:Demonstrate your emotional intelligence by sharing experiences where you effectively understood and responded to the needs of others. This could be through teamwork, conflict resolution, or any situation requiring empathy.
Tailor Your CV:Make sure your CV is tailored to the Trainee Sales Negotiator role. Highlight relevant experiences, skills, and any office environments you've worked in, even if they are not directly related to sales.
Craft a Strong Cover Letter:Write a compelling cover letter that outlines why you're interested in the position and how your skills align with the company's values. Be sure to express your enthusiasm for the opportunity to learn and grow within the company.
How to prepare for a job interview at Simplify
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise and build rapport with clients.
✨Demonstrate Emotional Intelligence
Emotional intelligence is key for this position. During the interview, discuss situations where you had to understand and respond to the emotions of others. This will show that you can put yourself in the customers' shoes.
✨Communicate Clearly and Confidently
Effective communication is crucial. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer to demonstrate your interest and engagement.
✨Be Approachable and Trustworthy
The company values approachability and trust. Make sure to convey a friendly and open attitude during the interview. Smile, maintain eye contact, and show enthusiasm for the role to help build a connection with your interviewers.
