At a Glance
- Tasks: Engage with customers, providing exceptional support during property transactions.
- Company: Join Simplify, the UK's largest property services group, known for its growth and stability.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, life assurance, and retail discounts.
- Other info: No experience needed; comprehensive training provided and referral bonuses available.
- Why this job: This role offers personal and financial fulfilment in a supportive, diverse environment.
- Qualifications: Strong customer service skills, communication abilities, and basic computer literacy required.
The predicted salary is between 20750 - 30000 £ per year.
Trainee Sales Negotiator – Customer Service
Location: St. Ives, Cambridgeshire
Basic Salary £26,393.75 + bonus (£31,150.00 OTE)
Benefits
- Competitive salary £26,393.75 + uncapped bonus (circa £31,150.00 OTE)
- Modern office in a beautiful setting
- 25 days holiday + 8 public holidays
- Option to buy or sell an additional 5 days holiday
- Pension
- Life assurance
- Enhanced maternity, paternity & adoption pay
- Free conveyancing legal services
- 24‑hour GP service
- Retail discounts and many more perks
Responsibilities
- Provide exceptional customer service to clients and stakeholders.
- Apply emotional intelligence to understand and meet customer needs.
- Communicate professionally, both written and verbal, with a variety of stakeholders.
- Maintain a friendly and approachable demeanor so clients feel comfortable and trust you.
- Support customers throughout property transactions, ensuring a smooth process.
Requirements
- Excellent communication and customer service skills, whether by phone, in person or via email.
- Active listening and confident problem‑solving abilities.
- Experience in a busy office environment, ideally in customer service or sales.
- Computer literate with a good working knowledge of Microsoft Office applications.
- Willingness to work from the St. Ives office in Cambridgeshire.
- Can work within either the Developer or Probate team; preference will be considered.
Diversity & Inclusion
Simplify is an inclusive employer and encourages applications from all suitable candidates irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, or sexual orientation.
#J-18808-LjbffrTrainee Sales Negotiator - Customer Service employer: Simplify
Simplify is an exceptional employer located in Leicester, offering a dynamic and collaborative work environment where employees can thrive. With a strong focus on career development, ongoing training, and a supportive culture, team members are empowered to build expertise in compliance and identity verification while enjoying a comprehensive benefits package that includes generous holiday allowances and wellbeing support. Join us to be part of a leading property services group that values excellence and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Sales Negotiator - Customer Service
✨Tip Number 1
Familiarise yourself with the property market and customer service best practices. Understanding the basics of property transactions will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will boost your confidence and prepare you to demonstrate your emotional intelligence and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Simplify or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
We think you need these skills to ace Trainee Sales Negotiator - Customer Service
Some tips for your application 🫡
Highlight Customer Service Skills:In your application, emphasise your customer service skills. Provide specific examples of how you've successfully interacted with customers in previous roles or situations, even if they were informal.
Show Emotional Intelligence:Demonstrate your emotional intelligence by sharing experiences where you effectively understood and responded to the needs of others. This could be through teamwork, conflict resolution, or any situation requiring empathy.
Tailor Your CV:Make sure your CV is tailored to the Trainee Sales Negotiator role. Highlight relevant experiences, skills, and any office environments you've worked in, even if they are not directly related to sales.
Craft a Strong Cover Letter:Write a compelling cover letter that outlines why you're interested in the position and how your skills align with the company's values. Be sure to express your enthusiasm for the opportunity to learn and grow within the company.
How to prepare for a job interview at Simplify
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise and build rapport with clients.
✨Demonstrate Emotional Intelligence
Emotional intelligence is key for this position. During the interview, discuss situations where you had to understand and respond to the emotions of others. This will show that you can put yourself in the customers' shoes.
✨Communicate Clearly and Confidently
Effective communication is crucial. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer to demonstrate your interest and engagement.
✨Be Approachable and Trustworthy
The company values approachability and trust. Make sure to convey a friendly and open attitude during the interview. Smile, maintain eye contact, and show enthusiasm for the role to help build a connection with your interviewers.
