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- Tasks: Guide customers through their home moving journey with exceptional service and support.
- Company: Join Simplify, the UK's leading conveyancing and property services group.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and employee discounts.
- Other info: Enjoy a supportive environment with great career growth opportunities.
- Why this job: Make a real difference in people's lives during their biggest moves.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26393 - 26393 £ per year.
Overview
Customer Service and Sales Advisor - Guide Customers Through Life’s Biggest Moves | St Ives (Cambs) | £26,393 + commission (OTE £1,000 PCM)
Are you someone who loves great conversations, understands people, and knows how to turn trust into results? At Simplify, we help home movers feel supported, informed, and confident during one of the most important decisions they’ll ever make. As a Customer Service and Sales Advisor you’ll combine exceptional service with commercial awareness to help customers choose the right Conveyancing support — transforming great conversations into successful conversions.
What Is Conveyancing?
When someone buys or sells a home, the legal ownership must be transferred safely and correctly. That’s what our Conveyancing teams do. They handle contracts, conduct searches, manage enquiries, and ensure every legal requirement is met so our clients can move home smoothly. Your role is to be the first friendly expert who helps customers understand this process and choose Simplify with confidence.
Your Role: Sales Through Service
As the first point of contact for home movers, your mission is to:
- Deliver a genuinely supportive customer experience
- Explain the conveyancing journey in simple, reassuring terms (we’ll train you!)
What We’re Looking For
You’re the perfect fit if you have:
- Strong communication skills and the ability to reassure, guide, and influence.
- A service‑first approach with a natural commercial instinct.
- Confidence to adapt your style, think on your feet, and overcome objections.
- A results‑driven mindset with a genuine passion for helping people.
- Experience in sales or property services (helpful but not essential — full training provided!).
- A warm, friendly, professional style that makes customers feel in safe hands.
Why Join Simplify?
We’re the UK’s leading conveyancing and property services group, based in a modern St Ives office with free parking and great transport links.
- Competitive salary
- Uncapped commission
- 25 days holiday + 8 public holidays
- Option to buy/sell additional holiday
- Pension scheme & life assurance
- Enhanced family‑friendly policies
- Employee Assistance Programme
- Retail discounts
- Free conveyancing services for your own move
- An inclusive, supportive environment where your growth matters.
Sales Advisor - NO COLD CALLING employer: Simplify
Contact Detail:
Simplify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - NO COLD CALLING
✨Tip Number 1
Get to know the company inside out! Research Simplify and understand their values, mission, and the conveyancing process. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding customers through important decisions, role-play conversations with friends or family. This will help you feel more confident and ready to reassure potential clients during your interviews.
✨Tip Number 3
Show off your results-driven mindset! Think of examples from your past experiences where you’ve helped someone achieve a goal or overcome an obstacle. This will demonstrate your ability to influence and guide customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Simplify family. Let’s get you that job!
We think you need these skills to ace Sales Advisor - NO COLD CALLING
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping people and your love for great conversations.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your communication skills and any experience that shows you can guide and reassure customers. We’re looking for that service-first approach!
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and to the point. Use simple language to explain why you’d be a great fit for the Customer Service and Sales Advisor role — remember, we’re all about making things easy for our customers too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy — just follow the prompts!
How to prepare for a job interview at Simplify
✨Know Your Stuff
Familiarise yourself with the conveyancing process and the role of a Sales Advisor. Understand how Simplify supports home movers and be ready to explain this in your own words. This shows you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
Since strong communication is key, practice explaining complex ideas simply and clearly. Use examples from your past experiences where you’ve successfully guided someone through a process or resolved an issue.
✨Emphasise Your Service-First Approach
Prepare to discuss how you prioritise customer service. Think of times when you went above and beyond for a customer, and be ready to share these stories. This will highlight your commitment to helping people.
✨Be Ready to Adapt
Demonstrate your ability to think on your feet by preparing for potential objections or tricky questions. Practice responses that show your flexibility and problem-solving skills, which are crucial in a sales environment.