Location: Leicester
Department: Shared Services - ID Team
Company: Simplify
About The Role
We’re looking for a detail-focused and driven Legal Assistant (ID Check Advisor) to join our growing Shared Services team in Leicester. This is a pivotal role where you’ll help ensure we remain fully compliant with anti-money laundering (AML) regulations by verifying client identities and supporting secure property transactions.
Working in a fast-paced and collaborative environment, you’ll partner with third-party ID providers, communicate with clients and internal stakeholders, and play a key role in delivering high-quality service while meeting team KPIs.
If you thrive on accuracy, enjoy problem-solving, and want to build expertise in compliance and identity verification, this is a fantastic opportunity to develop your career with Simplify.
What You’ll Be Doing
- Managing daily task lists in line with team priorities
- Processing identity checks via external ID providers
- Uploading ID results and communicating outcomes to clients and conveyancers
- Liaising with clients and compliance teams to resolve ID queries and make risk-based decisions
- Handling incoming and outgoing calls as required
- Managing and processing original ID documentation
- Proactively chasing third parties via phone and email
- Supporting team targets and overall service delivery
- Assisting with escalations and complex ID verification queries
- Supporting Anti-Money Laundering (AML) and compliance checks.
- Chasing outstanding documentation.
- Updating CRM and case management systems
About You
You’ll be a highly organised and motivated individual with excellent attention to detail and a proactive, can-do attitude. You’ll enjoy working both independently and as part of a team, and you’ll be confident communicating with a wide range of stakeholders.
Key Skills & Experience (Essential)
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy
- Ability to organise, prioritise, and manage workload effectively
- Strong problem‑solving and research capabilities
- Confident working with people from diverse backgrounds
- Solid IT skills including Microsoft Word, Excel, and Windows
- Ability to work independently and make informed decisions
Desirable Experience
- Experience in an AML, ID verification, or compliance-related role
- Knowledge of client identity verification requirements
- Previous experience within a conveyancing or legal environment
- Relevant qualifications in law or a related field
Personal Attributes
- Positive, self‑motivated, and results‑driven
- Calm and adaptable in a fast‑paced environment
- Professional and empathetic communicator
- Strong team player who supports others and shares knowledge
- Committed to delivering excellent customer service
- Willing to learn and develop, recognising when to seek support
- Able to identify improvements and contribute to business change
Our Benefits
- 25 days holiday plus bank holidays
- Holiday buy & sell scheme
- Company pension scheme
- Life assurance
- Employee assistance programme (EAP)
- Access to employee discounts and perks platform
- Wellbeing support initiatives
- Career development and progression opportunities
- Ongoing training and development
Why Join Simplify?
At Simplify, we’re passionate about delivering excellent service and creating a supportive, inclusive workplace where our people can thrive. You’ll join a collaborative team, gain valuable compliance expertise, and have opportunities to grow your career within a leading property services group.
Apply Today
If you're ready to take the next step in your career and play a key role in safeguarding our processes, we’d love to hear from you.
