St Ives, Cambridgeshire
£24,879.83 + Bonus (OTE £26,879.83)
Are you passionate about delivering outstanding customer service and looking for a role where your efforts are recognised and rewarded?
At Simplify, we're looking for a Customer Service Assistant to join our busy Developer Valuation team. If you're organised, confident on the phone and enjoy helping customers, this could be the perfect opportunity to develop your career with the UK's leading conveyancing and property services business.
What You'll Be Doing
Known internally as a Valuation Support Consultant, you'll play a key role in delivering a positive customer experience from the very first interaction.
- Contacting new referrals within agreed service levels.
- Booking valuation appointments with estate agents.
- Managing and prioritising your own workload to ensure urgent cases are actioned promptly.
- Providing a professional and friendly service to customers and third parties.
- Working closely with colleagues across the wider Valuation team.
- Contributing towards team targets and service objectives.
This is a fast-paced environment where organisation, attention to detail and excellent customer service are essential.
What We're Looking For
- Has previous customer service or office-based experience.
- Is confident speaking with customers and third parties over the telephone.
- Remains calm and professional when managing competing priorities.
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Customer Service Assistant employer: Simplify
At Simplify, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. With opportunities for professional growth and the chance to lead transformative projects in conveyancing, you will be part of a forward-thinking team that embraces AI and automation. Our flexible working arrangements, whether office or home-based in the UK, ensure a healthy work-life balance while connecting with colleagues across the globe.
