At a Glance
- Tasks: Guide customers through their home moving journey with exceptional service and sales skills.
- Company: Join Simplify, the UK's leading conveyancing and property services group.
- Benefits: Enjoy a competitive salary, uncapped commission, and 25 days holiday plus public holidays.
- Other info: Work in a modern office with free parking and great transport links.
- Why this job: Make a real difference in people's lives while developing your sales expertise.
- Qualifications: Strong communication skills and a passion for helping others; sales experience is a plus.
The predicted salary is between 25750 - 26750 £ per year.
Guide Customers Through Life’s Biggest Moves
Are you someone who loves great conversations, understands people, and knows how to turn trust into results? At Simplify, we help home movers feel supported, informed, and confident during one of the most important decisions they’ll ever make. As a Customer Service and Sales Advisor you’ll combine exceptional service with commercial awareness to help customers choose the right Conveyancing support — transforming great conversations into successful conversions.
What Is Conveyancing?
When someone buys or sells a home, the legal ownership must be transferred safely and correctly. That’s what our Conveyancing teams do. They handle contracts, conduct searches, manage enquiries, and ensure every legal requirement is met so our clients can move home smoothly. Your role is to be the first friendly expert who helps customers understand this process and choose Simplify with confidence.
Your Role: Sales Through Service
- Deliver a genuinely supportive customer experience.
- Use our proven sales framework to keep conversations clear, structured, and supportive.
- Explain the conveyancing journey in simple, reassuring terms (don’t worry — we’ll train you!).
- Spot opportunities naturally.
- Listen for buying signals and adapt your approach to meet customer needs.
- Highlight how Simplify’s speed, transparency, and specialist teams make moving easier.
- Convert conversations into customers.
- Guide customers toward the right service, based on what matters most to them.
- Build trust, handle objections professionally, and close sales confidently.
- Maintain a healthy pipeline that supports our Conveyancing teams and overall business growth.
What We’re Looking For
- Strong communication skills and the ability to reassure, guide, and influence.
- A service‑first approach with a natural commercial instinct.
- Confidence to adapt your style, think on your feet, and overcome objections.
- A results‑driven mindset with a genuine passion for helping people.
- Experience in sales or property services (helpful but not essential — full training provided!).
- A warm, friendly, professional style that makes customers feel in safe hands.
Why Join Simplify?
- We’re the UK’s leading conveyancing and property services group, based in a modern St Ives office with free parking and great transport links.
- Competitive salary.
- Uncapped commission.
- 25 days holiday + 8 public holidays.
- Option to buy/sell additional holiday.
- Pension scheme & life assurance.
- Enhanced family‑friendly policies.
- Employee Assistance Programme.
- Retail discounts.
- Free conveyancing services for your own move.
- An inclusive, supportive environment where your growth matters.
Customer Service and Sales Advisor employer: Simplify
Simplify is an exceptional employer located in Leicester, offering a dynamic and collaborative work environment where employees can thrive. With a strong focus on career development, ongoing training, and a supportive culture, team members are empowered to build expertise in compliance and identity verification while enjoying a comprehensive benefits package that includes generous holiday allowances and wellbeing support. Join us to be part of a leading property services group that values excellence and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Simplify and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding customers through a big life decision, it’s crucial to sound confident and reassuring. Role-play with friends or family to get comfortable with explaining the conveyancing process in simple terms.
✨Tip Number 3
Be ready to adapt! During your conversations, listen closely for buying signals and be prepared to adjust your approach based on what the customer needs. This flexibility can really help you build trust and close those sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Simplify family!
We think you need these skills to ace Customer Service and Sales Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping people and your love for great conversations.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service and Sales Advisor. Highlight any relevant experience or skills that align with our mission to support home movers and create a genuinely supportive customer experience.
Be Clear and Concise:Keep your application clear and to the point. Use simple language to explain your experiences and how they relate to the role. Remember, we’re looking for someone who can communicate effectively, just like you will with our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Simplify
✨Know Your Stuff
Before the interview, make sure you understand the basics of conveyancing and the role of a Customer Service and Sales Advisor. Familiarise yourself with how Simplify operates and what makes their service stand out. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
Since this role is all about great conversations, practice articulating your thoughts clearly and concisely. Think of examples from your past experiences where you've successfully guided someone through a process or resolved an issue. This will demonstrate your ability to reassure and influence customers effectively.
✨Be Ready to Adapt
During the interview, be prepared to showcase your adaptability. You might be asked how you would handle different customer scenarios. Think on your feet and show that you can adjust your approach based on the customer's needs. This will highlight your service-first mindset and commercial instinct.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Simplify is the right fit for you. Plus, it keeps the conversation flowing!
