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- Tasks: Verify client ID documentation and support legal processes in a dynamic environment.
- Company: Join a modern conveyancing support centre in Leicester with a focus on teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, and various employee perks.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience or a willingness to learn; confident IT user.
- Other info: Flexible shift patterns and excellent career growth opportunities await you!
The predicted salary is between 21500 - 27000 £ per year.
Customer Service Advisor – Start Your Career in the Home‑Moving Industry
📍 Leicester (Enderby)
📅 Full-Time | Permanent | Monday-Friday, 9-5
💰 £23,901.08 per annum
Ready to join a business where your attention to detail really matters — and where every day you help people move home with confidence?
At Simplify, the UK’s largest independent Conveyancing and Property Services group, we’re looking for Customer Service Advisors who want to build a meaningful career in a supportive, modern, fast‑paced environment.
Whether your strengths are customer service, administration, ID verification, or you’re curious about the legal side of property, we have a place for you.
⭐ Why This Role Matters
Buying or selling a home is one of the biggest moments in someone’s life — and our teams make that experience smoother and safer.
As a Customer Service Advisor, you’ll play an essential part in that journey.
This role sits within our busy service centre, where you’ll support the early stages of the conveyancing process by verifying client ID and ensuring legal and regulatory checks are completed accurately.
If you enjoy detail, structure, and doing things the right way, you’ll thrive here.
📝 What You’ll Be Doing
In our ID Verification & Service Centre team, you will:
- Review and verify client identification documents
- Use our in‑house systems to follow a clear, step‑by‑step process
- Complete essential legal administration tasks
- Scan and process documentation accurately
- Provide updates and communicate with other internal departments
- Work towards service levels that keep cases moving smoothly
You’re not just checking documents — you’re helping people begin their home‑moving journey with confidence.
🌟 Career Paths Across Multiple Departments
One of the best parts of joining Simplify is the opportunity to grow.
Once you’re in, you can develop skills and move into roles such as:
🔵 ID Verification & Onboarding
Ensuring customers start their journey smoothly and securely.
🟢 Customer Service & Client Care
Supporting home movers, answering questions, and providing reassurance throughout the process.
🟠 Specialist Legal Administrative Support
Helping our conveyancers with vital tasks that keep property transactions progressing.
Wherever you want to take your career, we’ll help you get there.
✅ What We’re Looking For
You’ll be a great fit if you:
- Have customer service experience or a willingness to learn
- Enjoy structured work and have strong attention to detail
- Are confident using IT systems
- Are a clear communicator with a positive, professional approach
- Live within commutable distance of Leicester (Enderby)
No property or legal experience needed — we provide full training.
💼 Benefits of Working at Simplify
- 💷 Competitive salary
- 🏠 Site-based role in a modern, well-connected office
- 🌴 25 days holiday + 8 public holidays
- 💰 Pension scheme & life assurance
- 🛫 Buy/sell holiday scheme
- 👶 Enhanced maternity, paternity & adoption pay
- 🧠 Employee Assistance Programme
- 🏡 Free conveyancing services for your own move
- 🛍️ Retail discounts & more
🌈 Our Commitment to Diversity
We know that diverse teams create better ideas, stronger results, and a more welcoming workplace.
We encourage candidates from all backgrounds to apply — whoever you are, you’ll be valued here.
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Customer Service Advisor employer: Simplify
Contact Detail:
Simplify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and confident. Try role-playing common scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Prepare for questions about your attention to detail. Think of examples from your past experiences where you demonstrated this skill. We love hearing real stories that showcase your abilities!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Customer Service Advisor position and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Attention to Detail: Since this role involves legal documentation, we’re looking for candidates who can demonstrate their attention to detail. Mention any experiences where you’ve had to be meticulous in your work – it’ll really help you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Simplify
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in a conveyancing support centre. Brush up on legal terminology and the importance of client ID verification. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Attention to Detail
Since this role requires excellent attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it’s catching errors in documents or ensuring compliance with procedures, having specific stories ready will help you stand out.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about times when you resolved issues or dealt with difficult customers. Practising these responses can help you articulate your problem-solving skills effectively during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.