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For Companies At a Glance
- Tasks: Manage beneficiary requests and provide top-notch customer service.
- Company: Join Move With Us, part of Simplify, in a dynamic team.
- Benefits: Competitive salary, bonus potential, generous holiday, and pension plan.
- Other info: Exciting opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25750 - 25750 £ per year.
Overview
Sound familiar? If so let's make it happen for you here at Move With Us (part of Simplify) as a Customer Service Care Contact. Known internally as a 'Probate Beneficiary Contact', this is a key role within the busy Probate team with the following activities:
Responsibilities
- Managing beneficiaries’ requests and providing good customer service
- Promoting and converting each property from valuations to an instruction for one or more of our services
- Working with existing and new client’s requirements, including direct contact with our client
- Communicating with the client and other relevant groups in relation to the sale strategy
- Offer negotiation and system completion
- Adhere to the SLA for tasks assigned with the role
- Providing cover on other caseloads during holiday and sickness periods
Benefits
- Competitive Salary of £25,750.00 + bonus averaging £990 per month (£37,630.00 OTE)
- 25 Days Holiday (Plus 8 Days Public Holiday)
- Option To Buy Or Sell Holiday
- Pension
- Life Assurance
- Employee Assistance Programme
- Enhanced Maternity, Paternity
Customer Service Care Contact in Cornwall employer: Simplify
Contact Detail:
Simplify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Care Contact in Cornwall
✨Tip Number 1
Get to know the company! Research Move With Us and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing beneficiaries’ requests, think of scenarios where you’ve provided excellent service. Be ready to share these examples during your interview to demonstrate your capabilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Move With Us.
We think you need these skills to ace Customer Service Care Contact in Cornwall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Care Contact role. Highlight your experience in managing customer requests and providing excellent service, as this is key for us at Move With Us.
Showcase Your Communication Skills: Since you'll be working closely with clients and beneficiaries, it's important to demonstrate your strong communication skills. Use examples from your past roles where you effectively communicated strategies or resolved issues.
Highlight Relevant Experience: If you've worked in a similar environment or have experience in property services, make sure to mention it! We love seeing candidates who understand the industry and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Simplify
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Care Contact. Familiarise yourself with managing beneficiary requests and the importance of good customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves direct contact with clients and other groups, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively communicated complex information or resolved conflicts. This will highlight your ability to handle client interactions smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like negotiating offers or adhering to SLAs. Practice your responses by thinking through potential challenges you might face in the role and how you would tackle them. This shows your problem-solving skills and readiness for the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.