At a Glance
- Tasks: Support multiple customers with desktop and server technologies, managing incoming support tickets.
- Company: Join Simplify IT, a leader in tech solutions based in Alcester, Warwickshire.
- Benefits: Enjoy hybrid working, training opportunities, and certification rewards.
- Other info: Access to diverse technology stacks and strong career progression opportunities.
- Why this job: Make an impact in a dynamic team while expanding your tech skills across various technologies.
- Qualifications: Experience in senior support roles and knowledge of Microsoft Windows Server/Desktop required.
The predicted salary is between 49500 - 60500 £ per year.
Due to the continued growth of our support services customer base, we are looking to expand the support team further seeking a talented, self-driven individual who wishes to contribute to our ongoing success.
The role is primarily focused on support of multiple customers and is primarily based in our head office in in Alcester in Warwickshire.
Whilst working remotely is permitted for some periods this is predominantly an office based role on a maximum of 60%/40% split of in office and home working, with some customer site visits also required.
This role is aimed at an experienced engineer that has been exposed to multiple desktop and server technologies providing support to internal or external customers.
This role is particularly suitable to people already working in an existing MSP environment and looking for to support a portfolio of technologies, or a person currently working at third line in a single customer environment, such as an internal support service.
The role will primarily involve managing incoming support tickets but also provide infrastructure support and management across many customers, covering Windows Server / Desktop, Storage, Networking, and Virtualised Environments.
As a member of a small team, the work is varied and may require simply following a process to resolve an issue or may stretch the engineer to find their own solutions to problems in products they have not seen before.
You will also have direct access to our consultancy services to assist where needed.
You will gain access to multiple technology stacks with opportunities to cross-train into new technologies.
As the candidate’s knowledge and experience grows, there will be opportunities to attend both internal and external training courses and to gain certifications in Net App, VMWare, Cisco, Microsoft, and other technologies as required by the business.
As new products are adopted by the company these will also be added to the portfolio, especially around managed services, security, and cloud-based products.
As we deal with multiple technologies this role would suit an individual that is willing to apply their knowledge to multiple technology streams and become a good all-round engineer.
Simplify IT believe in their staff achieving and maintaining their vendor accreditations that ensure they are proficient in their product support, but also this benefits the company to attain partner status.
To this end the role pays for all relevant training and certifications achieved above the basic salary and actively encourages and rewards accreditation.
Why Work for Simplify IT?
Simplify IT Solutions head office is based in Alcester, Warwickshire.
The company was created by two exceptionally talented IT engineers with a flair for technology & business.
Simplify IT specialise in Net App Data Storage, Cisco and HPE Compute and Converged Architecture and are now recognised as leaders in our market.
You will get the opportunity to work side-by-side with our account managers and consultants, whilst being involved throughout the entire sales lifecycle.
We pride ourselves on having one of the most highly skilled sales and technical teams in the UK, which encourages innovative thinking and strong career progression.
- All candidates must be proficient in basic service desk concepts.
- Have a good knowledge of Microsoft Windows Server / Desktop troubleshooting knowledge.
- Have a good understanding of basic network, firewall, and virtualisation concepts
- Have previous senior support experience.
- Self-motivated, enthusiastic, and dependable.
- Good telephone manner.
- Willing to be available as part of an out of hours on-call rota
- Able to physically install equipment on customer sites
- The ideal candidate would have the following experience
- Working with end user devices and device management solutions
- Knowledge and experience of Microsoft 365 application suite
- Experience with Entra ID authentication
- Basic networking knowledge
- Experience with either Microsoft Endpoint Protection/Intune
- Technical understanding of TCPIP and DNS
- Other operating systems knowledge is an advantage
- Experience with type 1 virtualisation (any vendor)
- Hybrid working between head office and home (60/40% split after probation)
- Job Types: Full-time, Permanent
- #J-18808-Ljbffr
Senior Support Engineer in Alcester employer: Simplify IT Solutions Ltd
At Simplify IT Solutions Ltd., we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our head office in Alcester provides a supportive environment where employees can thrive through continuous learning opportunities, including cross-training and vendor certifications. With a hybrid working model, you can enjoy the flexibility of working from home while being part of a close-knit team dedicated to delivering exceptional IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in Alcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Simplify IT Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Simplify IT Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Simplify IT Solutions Ltd!
✨Direct Apply to Simplify IT Solutions Ltd
Let's not forget to apply directly through the Simplify IT Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Support Engineer in Alcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Simplify IT Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Simplify IT Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Simplify IT Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
