At a Glance
- Tasks: Lead and inspire a team to achieve sales through exceptional customer service.
- Company: Join Simplify, the UK's leading conveyancing and property services group.
- Benefits: Competitive salary, commission, 25 days holiday, and family-friendly policies.
- Other info: Modern office in Leicester with free parking and excellent transport links.
- Why this job: Make a real impact by coaching others and shaping customer experiences.
- Qualifications: Experience in leading sales or customer service teams with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Leicester | Competitive salary + commission
Are you a confident sales leader who knows how to turn great conversations into consistent performance? Do you enjoy coaching others to succeed, building high‑energy teams, and leading from the front? At Simplify, we help home movers feel supported, informed, and confident at one of the most important moments of their lives. As a Sales Team Leader, you’ll play a key role in shaping that experience — leading a team of Customer Service and Sales Advisors who combine outstanding service with commercial results. This is a hands‑on leadership role where you’ll inspire, coach, and develop a team that sells through service, builds trust with customers, and delivers strong, sustainable performance.
About the Team You’ll Lead
You’ll manage Customer Service and Sales Advisors who:
- Handle warm outbound leads from customers needing conveyancing services
- Act as the first expert point of contact for home movers
- Build early rapport, identify needs, and convert conversations into customers
- Sell Simplify’s market‑leading conveyancing and associated ID services
Your role is to ensure they’re confident, motivated, well‑coached, and set up for success — every day.
What You’ll Be Doing
- Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
- Provide daily coaching, call listening, and feedback to improve conversion and customer experience
- Set clear expectations around performance, behaviours, and quality standards
- Create a positive, high‑energy team culture where people feel supported and challenged
Drive Performance Through Service
- Embed a sales‑through‑service mindset, ensuring customers feel reassured, informed, and never pressured
- Monitor sales results, KPIs, quality metrics and pipeline management
- Identify trends, strengths, and development opportunities across the team
- Support advisors with objection handling, negotiation techniques, and closing confidence
Develop Capability & Confidence
- Train new starters and support ongoing development across systems, processes, and soft skills
- Help advisors recognise buying signals and tailor conversations effectively
- Encourage strong attention to detail, compliance, and accurate data handling
- Act as a role model by leading by example on calls when required
- Work closely with Operational and Quality teams to ensure a joined‑up customer journey
- Share insight and feedback upward to help improve systems, scripts, and processes
- Contribute ideas that improve efficiency, engagement, and results
What We’re Looking For
You’ll thrive in this role if you have:
- Proven experience leading or coaching a sales or customer service team
- A strong understanding of sales through service — building trust before closing
- Excellent communication skills with the ability to motivate and influence others
- Confidence in analysing performance, identifying gaps, and taking action
- A coaching mindset — patient, supportive, and focused on long‑term development
- Strong organisational skills and attention to detail across systems and data
- Resilience, positivity, and a solution‑focused approach
- Experience in regulated, contact‑centre, or property‑related environments (desirable, not essential)
Full training on conveyancing and Simplify’s services will be provided.
Why Join Simplify?
We’re the UK’s leading conveyancing and property services group, based in a modern Leicester office with free parking and excellent transport links. You’ll benefit from:
- 25 days holiday + 8 public holidays
- Option to buy or sell additional holiday
- Enhanced family‑friendly policies
- Employee Assistance Programme
- Free conveyancing services for your own move
- An inclusive, supportive environment where leadership development truly matters
Sales Team Leader: Coach & Drive Service-Led Conveyancing in Leicester employer: Simplify Group
At Simplify, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in our modern Leicester office. As a Sales Team Leader, you'll not only lead a dynamic team but also benefit from comprehensive training, generous holiday allowances, and enhanced family-friendly policies, all while contributing to a supportive environment that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader: Coach & Drive Service-Led Conveyancing in Leicester
✨Tip Number 1
Get to know the company inside out! Research Simplify's values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your coaching skills and sales experience — it’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Team Leader: Coach & Drive Service-Led Conveyancing in Leicester
Some tips for your application 🫡
Show Your Sales Savvy:When you're writing your application, make sure to highlight your experience in sales and coaching. We want to see how you've turned conversations into results and how you can inspire a team to do the same!
Be Personable:Remember, we’re all about building trust with customers. Use your application to showcase your communication skills and how you connect with others. A friendly tone can go a long way in making your application stand out!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor it to the role of Sales Team Leader. Mention specific experiences that relate to leading teams and driving performance through service — this will show us you’re serious about the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the process!
How to prepare for a job interview at Simplify Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of sales through service. Familiarise yourself with Simplify’s conveyancing services and think about how you can lead a team to build trust with customers while achieving sales targets.
✨Showcase Your Coaching Skills
Be ready to discuss your coaching style and how you've successfully developed teams in the past. Prepare examples of how you've motivated others, provided feedback, and created a positive team culture that drives performance.
✨Demonstrate Your Analytical Mindset
Think about how you’ve used data to improve team performance. Be prepared to talk about specific KPIs you’ve monitored, trends you’ve identified, and actions you’ve taken to close performance gaps.
✨Engage with Energy
Since this role is all about leading a high-energy team, bring your enthusiasm to the interview. Show them that you’re not just a leader but also someone who inspires and energises those around you, making the workplace a supportive and dynamic environment.
