At a Glance
- Tasks: Lead and inspire a dynamic sales team to achieve targets and deliver exceptional customer service.
- Company: Join Simplify, the UK's leading conveyancing and property services group.
- Benefits: Enjoy 25 days holiday, enhanced family policies, and free parking.
- Other info: Full training provided and a supportive environment for leadership development.
- Why this job: Make a real impact by coaching others and shaping customer experiences.
- Qualifications: Experience in leading sales or customer service teams with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Leicester | Competitive salary + commission
Are you a confident sales leader who knows how to turn great conversations into consistent performance? Do you enjoy coaching others to succeed, building high‑energy teams, and leading from the front? At Simplify, we help home movers feel supported, informed, and confident at one of the most important moments of their lives. As a Sales Team Leader, you’ll play a key role in shaping that experience — leading a team of Customer Service and Sales Advisors who combine outstanding service with commercial results. This is a hands‑on leadership role where you’ll inspire, coach, and develop a team that sells through service, builds trust with customers, and delivers strong, sustainable performance.
About the Team You’ll Lead
- Manage Customer Service and Sales Advisors who:
- Handle warm outbound leads from customers needing conveyancing services
- Act as the first expert point of contact for home movers
- Build early rapport, identify needs, and convert conversations into customers
- Sell Simplify’s market‑leading conveyancing and associated ID services
Your role is to ensure they’re confident, motivated, well‑coached, and set up for success — every day.
What You’ll Be Doing
- Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
- Provide daily coaching, call listening, and feedback to improve conversion and customer experience
- Set clear expectations around performance, behaviours, and quality standards
- Create a positive, high‑energy team culture where people feel supported and challenged
Drive Performance Through Service
- Embed a sales‑through‑service mindset, ensuring customers feel reassured, informed, and never pressured
- Monitor sales results, KPIs, quality metrics and pipeline management
- Identify trends, strengths, and development opportunities across the team
- Support advisors with objection handling, negotiation techniques, and closing confidence
Develop Capability & Confidence
- Train new starters and support ongoing development across systems, processes, and soft skills
- Help advisors recognise buying signals and tailor conversations effectively
- Encourage strong attention to detail, compliance, and accurate data handling
- Act as a role model by leading by example on calls when required
- Work closely with Operational and Quality teams to ensure a joined‑up customer journey
- Share insight and feedback upward to help improve systems, scripts, and processes
- Contribute ideas that improve efficiency, engagement, and results
What We’re Looking For
- Proven experience leading or coaching a sales or customer service team
- A strong understanding of sales through service — building trust before closing
- Excellent communication skills with the ability to motivate and influence others
- Confidence in analysing performance, identifying gaps, and taking action
- A coaching mindset — patient, supportive, and focused on long‑term development
- Strong organisational skills and attention to detail across systems and data
- Resilience, positivity, and a solution‑focused approach
- Experience in regulated, contact‑centre, or property‑related environments (desirable, not essential)
Full training on conveyancing and Simplify’s services will be provided.
Why Join Simplify?
We’re the UK’s leading conveyancing and property services group, based in a modern Leicester office with free parking and excellent transport links. You’ll benefit from:
- 25 days holiday + 8 public holidays
- Option to buy or sell additional holiday
- Enhanced family‑friendly policies
- Employee Assistance Programme
- Free conveyancing services for your own move
- An inclusive, supportive environment where leadership development truly matters
Sales Team Leader in Leicester employer: Simplify Group
At Simplify, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our modern Leicester office. With a focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as 25 days holiday, enhanced family-friendly policies, and free conveyancing services for your own move. Join us to lead a high-energy team where your coaching and leadership will make a meaningful impact on home movers during one of the most important moments of their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader in Leicester
✨Tip Number 1
Get to know the company inside out! Research Simplify's values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your leadership skills and sales experience through real-life examples.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Simplify.
We think you need these skills to ace Sales Team Leader in Leicester
Some tips for your application 🫡
Show Your Sales Savvy:When you're writing your application, make sure to highlight your experience in leading sales teams. We want to see how you've turned conversations into results and built trust with customers. Use specific examples to showcase your skills!
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your coaching style and how you motivate your team. This role is all about inspiring others, so don’t hold back on showing us who you are.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your understanding of sales through service and how you’ve created a positive team culture in the past. We’re looking for someone who aligns with our values and mission!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Simplify!
How to prepare for a job interview at Simplify Group
✨Know Your Sales Through Service
Make sure you understand the concept of selling through service. Be ready to discuss how you can build trust with customers before closing a sale. Think of examples from your past experiences where you've successfully turned conversations into sales while ensuring customer satisfaction.
✨Showcase Your Coaching Skills
Prepare to talk about your coaching style and how you've developed team members in previous roles. Bring specific examples of how you've motivated others, provided feedback, and helped them improve their performance. This will demonstrate your ability to lead and inspire a team.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to sales and customer service. Be ready to discuss how you've monitored and analysed performance metrics in the past, and how you would use this data to drive your team's success at Simplify.
✨Create a Positive Team Culture
Think about how you can foster a high-energy team environment. Prepare to share your ideas on building a supportive culture where team members feel challenged yet valued. Highlight any initiatives you've implemented in the past that contributed to a positive workplace atmosphere.
